We are driven to achieve the highest customer satisfaction in the industry but don't take our word for it. See what a few of our One Identity customers have to say.
Read more on why customers love our award-winning support.
"It's hard to fathom the level of support I received still exists today - clearly your people have been empowered to deliver outstanding customer service."
— Jeffrey Wall, DELTA DENTAL OF WASHINGTON
"The best part is the Support. It’s really ‘best in class’ support. Anytime we ask for any break/fix or have questions around the workflows, Support is really prompt. I love that."
— Pallavi Kalamkar, CITY OF COPELL, TX
"Support staff were very patient with my schedule (I had to reschedule a couple meeting dates) and quick to respond after I opened the ticket. They were very helpful in assisting me with question and determining alternative methods of accomplishing my goals. Great Job!"
— Christopher Creech, WAKE COUNTY SHERIFFS OFFICE
"Quick reply to my question especially as I raised it later in the evening. Reply was clear. concise and precise with links to the downloads I required"
— Dion Pathmaperuma, HEATHROW AIRPORT LTD
"Initial response was superb - Jim reproduced my issue in a lab system and responded in 90mins with useful info and follow-up questions. These were answered. and detailed follow-up technical questions from me passed to a developer in the US. who responded same business day.All in all. exemplary service. and my thanks again to all involved."
— Steve Ward, NESTLE OPERATIONAL SERVICES WORLDWIDE S.A.
"Even though I was only on trial-license your support did everything to help me. This will help trial (future paying)clients in making a positive decision on your behalf."
— Dirk Jellese, HOGESCHOOL
"Fast. knowledgeable and friendly response with a deep technical understanding."
"The instructor delivered the course with extensive knowledge of the tool and was always up to solve questions that were not included in the content of the basic program." [Introduction to Identity Manager Basics]
— Adrian Perez Rodriguez de las Conchas, Ernst & Young
"The flow of training. Started at a 101 level and ended on a 301 level. Very good material progression." [Cloud Access Management and One Identity Starling - Custom Training]
— Cody Engelman, Tempur Sealy International
"My experience with version 7 was limited and with the help of this course, I gained insight and clearly understood the differences between version 6." [Identity Manager Troubleshooting]
— Dion Pathmaperuma, HEATHROW AIRPORT LTD
"The instructor provided great experience and knowledge on the product, was very attentive; made the class interesting and delivered a great technical learning opportunity!" [One Identity Safeguard Implementation]
2019 Confirmit Achievement in Customer Excellence (ACE) Award
One Identity, a Quest Software business has been awarded a 2019 Confirmit ACE (Achievement in Customer Excellence) Award for the seventh consecutive year. The accolade demonstrates our long-term commitment to providing unmatched customer service to our global customer base. The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates our rigorous application of customer experience processes, and its outstanding performance as measured by those processes.
2017 Association of Support Professionals (ASP) Ten Best Web Support Sites Award
One Identity, a Quest Software business has been named as an ASP "Ten Best Web Support Sites" award winner. This prestigious award showcases our excellence in online service and support. Winners are selected based on 25 separate performance criteria including overall usability, design, and navigation; knowledge base and search implementation; interactive features; community engagement; and the major site development challenge.
One Identity, a Quest Software business has been named as a finalist for the 2016 KMWorld KM Reality Award. We revamped the KM program to identify gaps, rebuild the foundation, enhance the program and increase adoption, which would in turn improve engineer, customer and company success. Some of the pain points that needed to be addressed in the new program training were: why KM is important, misconceptions about KM, and how it benefits employees and customers. We put all employees through new training that focused on methodology, benefits and workflow.