IT Shop
The IT Shop is the tool that identities use to make requests. These statistics help you to answer the following questions.
- Which products are the most popular, both by product owner and by shop
- How fast requests are processed
- Request frequency over time
Table 58: Statistics about IT shop structures
|
Pending requests |
Displays all pending requests. |
|
Open requests by service category |
Displays all pending requests by service category.
This statistic contains other criteria.
- By next approver
- By recipient
|
|
Last approvals granted (Shop) |
Shows the last approvals granted for requests. |
|
New requests |
Shows new requests. |
|
Number of requestable products |
Shows the number of products that can be requested. |
|
Denied requests by service category |
Shows denied requests by service category. |
|
Average request processing time by shop |
Show the average processing time of a request by shop. |
|
Top 10 requested products by shop |
Shows the top 10 requested products by shop.
This statistic is also available for the top 10 requested products by product owner. |
|
Request frequency (12 months) |
Shows the frequency of requests within the last 12 months.
This statistic is also available for the frequency of requests within the last 12 months by owner. |
For more information, see My departments.
Attestations
There are a number of statistics available to you for attestation cases. The following statistics are available.
Table 59: Attestation case statistics
|
Pending attestation cases |
Displays all open attestation cases.
This statistic contains other criteria.
- By policy
- By next approver
- By framework
|
|
Attestation approval rates |
Shows the approval rate for attestation. |
|
Decided attestation approvals within/over the limit |
Shows attestation approvals decisions within/over the limit.
This statistic is also available for pending attestation cases within/over the limit. |
|
Attestation status by type |
Show attestation status by type. |
|
Attestations |
Shows all attestations. |
|
Last approvals (attestation) |
Shows the most recent attestation approval decisions.
This statistic is also available for attestations that have been granted approval. |
|
Overdue attestations |
Displays overdue attestations. |
Target systems
There are a number of statistics available to you for target systems. The following statistics are available.
Table 60: Target system statistics
|
Pending attestation by system entitlements |
Displays pending attestation by system entitlements. |
|
Number of user accounts with a risk index of more than {0} |
Displays the number of user accounts with a risk index more than specified value.
This statistic is also available for the number of entitlements with a risk index more than specified value. |
|
User accounts having risk higher {0} by domain |
Displays user accounts with a risk index more than specified value by domain.
This statistic contains other criteria.
- Entitlements having risk higher that a specified value by domain.
- Entitlements having risk higher that a specified value by department.
|
|
Employees without user accounts |
Displays identities without user accounts. |
|
Entitlements without requests |
Displays entitlements without a request.
This statistic contains other criteria.
- Active Directory
- Oracle E-Business Suite
- LDAP
- SAP R/3
- SharePoint
|
|
Groups with / without user account assignments |
Displays groups with or without user account assignments.
This statistic contains other criteria.
- Active Directory
- LDAP
- SAP R/3
- SharePoint
- Notes
- Groups, roles, and profiles with/without user account assignments SAP R/3
|
|
Inactive identities with enabled user accounts |
Displays inactive identities that have an enabled user account. |
|
Locked user accounts of enabled employees |
Displays locked user accounts of active identities. |
Appendix: Attestation conditions and approval policies from attestation procedures
When attestation policies are created or edited (see Setting up attestation policies or Editing attestation policies), you specify attestation conditions and approval policies:
-
Attestation procedures specify which objects to attest. They define the properties of the attestation objects to attest.
-
There are different attestation conditions for each attestation procedure that you use to specify which objects to attest.
-
Attestors for each attestation case are determined by approval policies.
In the following chapter, you will find more information about the various attestation procedures and associated approval policies and attestation conditions.
