Notifications with questions
Employees can be notified when a question about an attestation is asked. Similarly, the attestors can also be notified as soon as the question is answered.
To send a notification when an attestor asks a question
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In the Designer, enable the QER | Attestation | MailTemplateIdents | QueryFromApprover configuration parameter.
A notification is sent by default with the Attestation - question mail template.
To send a notification to the attestor when the queried employee answers a question
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In the Designer, set the QER | Attestation | MailTemplateIdents | AnswerToApprover configuration parameter.
A notification is sent by default with the Attestation - answer mail template.
TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.
Notifications from additional attestors
The original attestor can be notified when an additional attestor or an employee who has been delegated an attestation has granted or denied the attestation. This mail is send the moment the approval step has been decided.
To send a notification when the additional attestor approves or rejects the attestation
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In the Designer, set the QER | Attestation | MailTemplateIdents | InformAddingPerson configuration parameter.
A notification is sent by default with the attestation - approval of added step mail template.
To send a notification when the employee who was delegated an approval approves or denies the attestation.
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In the Designer, set the QER | Attestation | MailTemplateIdents | InformDelegatingPerson configuration parameter.
A notification is sent by default with the attestation - approval of delegated step mail template.
TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.
Link for verifying new external users
If a new user logs in to the Web Portal or new external employees need to be certified, they receive an email containing a link to the Password Reset Portal. Using the link, employees verify their contact email address, set a password and password questions.
To send notification with a verification link
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In the Designer, set the QER | Attestation | MailTemplateIdents | NewExternalUserVerification configuration parameter.
By default, notification is sent using the Attestation - new external user verification link mail template.
TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter in the Designer.
Detailed information about this topic
Default mail templates
One Identity Manager supplies mail templates by default. These mail templates are available in English and German. If you require the mail body in other languages, you can add mail definitions for these languages to the default mail template.
To edit a default mail template
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