The overview form, shows you the most important information about a service category, at a glance.
To obtain an overview of a service category
In the Manager, select the IT Shop > Basic configuration data > Service categories category.
- OR -
In the Manager, select the IT Shop > Service catalog category.
Select the service category in the result list.
Select the Service category overview task.
Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.
Define a request parameter for each feature of a request property. Parameters can be marked as mandatory if a value must be entered when they are requested.
To be able to use request properties, you assign them to service items or service categories. When a product is requested, the parameters of this request property are displayed. If a service item does not have a request property assigned to it, the service category's request property is used.
NOTE: The definition of request properties was redesigned with One Identity Manager version 8.2. Now you can define a lot of additional information for request parameters. This makes the implementation of request properties more flexible. The previous solution can still be used. When you add a new request property, you specify whether you want to use the obsolete or the new style definition.
To add a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Click 
Enter the name and a description for the request property.
Leave the Obsolete definition option disabled. After saving, the option cannot be changed again.
Save the request property.
Select the Parameter tab.
Click Add.
Edit the request parameter's main data.
To add another request parameter, click Add.
To add a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Click
Enter the name and a description for the request property.
Enable the Obsolete definition option.
After saving, the option cannot be changed again.
Save the request property.
Select the Parameter tab.
Click Add.
Edit the request parameter's main data.
To add another request parameter, click Add.
To edit a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Select the request property in the result list.
Select the Change main data task.
Edit the request property's main data.
Enter the following main data for a request property.
|
Property |
Description |
|---|---|
|
Request property |
Name of the request property. |
|
Description |
Exact description of the request properties. |
|
Obsolete definition |
Specifies whether an obsolete definition is used for the request parameter. This information cannot be changed after a new request property has been saved. |
Request parameters with the current definition are saved in the DialogParameter table. All a request property's parameters are grouped together internally as a parameter set (DialogParameterSet). The parameter settings defined in the Manager are saved as default parameters. During the request, fixed parameter values can be entered in the Web Portal. These values are saved per request in parameter subsets. If the request has not entered a value, the parameter value from the default parameter set is used.
IMPORTANT: If the parameter settings in the default parameter set are changed and, as long as the requester has not entered their own values, the changes are passed on to all the requests in the shopping cart that use this parameter set.
NOTE: The Inherited value can be selected for various parameter settings. This does not affect request parameters. The parameter settings' default values apply that are shown next to the input fields.
There are three tabs for editing the parameter settings, the value definition, and scripts for calculating the values. The actual parameter values are shown next to the fields and menus.
| Property | Description |
|---|---|
|
Parameter name |
Parameter name. |
|
Parameter type |
Type of parameter. Permitted values are:
Other settings are shown or hidden depending on the type. |
|
Display name |
User friendly name for the parameter. To display language dependent display names, translate the given text with the |
|
Description |
Text field for additional explanation.Translate the given text with the |
|
Sort order |
Position of the parameter in the request property view in the Web Portal. |
|
Mandatory parameter |
Specifies whether this is a mandatory parameter. |
|
Viewable |
Specifies whether the parameter is shown in the request in the Web Portal. |
|
Can be overwritten |
Specifies whether the parameter value can be overwritten during the request. |
|
Property |
Description |
|---|---|
|
Data type |
Parameter data type. |
|
Date add-on |
Additional information about calculating date and time data for displaying in the user interface. The value can be edited if the Date data type is selected. |
|
Value range |
Specifies whether the report parameter value has to be within a given range. If Yes, additional fields appear. |
|
Multivalue |
Specifies whether the parameter accepts multiple values. If Yes, users can select multiple value from a list. |
|
Multiline |
Specifies whether the parameter contents can have multiple lines. If Yes, line breaks are permitted. |
|
Data source |
Type of data source. Permitted values are:
You may require additional data depending on the data source. |
|
Table column (query) |
Additional data for the data source Table. Table column for selecting the parameter value. The user can select a value from this table column. If the parameter is multi-value, you can select several values from this column as well. |
|
Display pattern |
Additional data for the data source Table. Display pattern for table elements in lists in %column% notation. The ?? operator is permitted. This means, when one column's value is empty, another column's value is displayed. Example: %column1??column2??column3% |
|
Condition (query) |
Additional data for the data source Table. Limiting condition (Where clause) for selecting the parameter value using a table column. The user can select a value from the result set. If the parameter is multi-value, you can select several values from this result set as well. You can reference other parameters in the condition using the following syntax: $PC(<Parametername>)$ |
|
List of permitted values |
Additional data for the data source List of permitted values. List of values permitted in this parameter in the value=display name notation. If an = is no given, the entry counts as both value and display name. Example: 1=internal 2=external To display language dependent display names, translate each display name using the |
|
Overwrite empty value |
Specifies whether an empty parameter value overwrites the default value. If this option is disabled, the default value is overwritten if a parameter value is not given. |
|
Parameter value |
Parameter value If a value range is given, the Parameter value (from) and the Parameter value (to) are displayed. |
|
Example value |
Example of the parameter. If a value range is given, the Example value (from) and the Example value (to) are displayed. |
|
Default value |
Default value of the parameter. This is used if the user does not specify a parameter value and the Overwrite empty value option is not set. If a value range is given, the Default value (from) and the Default value (to) are displayed. |
|
Property |
Description |
|---|---|
|
Table column (calc.) |
Additional input for Calculated parameter type. Table column for selecting the parameter value. |
|
Condition (calc.) |
Additional input for Calculated parameter type. Limiting condition (where clause) for selecting the value through a table column. If a condition is not given and the parameter is not multivalue, the first value is used that is determined by the table column. If the parameter is multivalue and a condition is not given, all determined values are used. |
|
Valuation script |
Script in VB.Net syntax for modifying the parameter value. The script can be used as a formatting script and the existing parameter value modified or reset the parameter value. |
|
Validation script |
Script in VB.Net syntax for checking permitted values of parameters. Create a script that checks the user input. |
|
Property |
Description |
|---|---|
|
Column |
Column of the ShoppingCartItem table where the parameter value is saved during the request. |
|
Display value |
User friendly name for the parameter. To display language dependent display values, translate the given text with the |
|
Sort order |
Sort order in which to display the request properties in the Web Portal. |
|
Mandatory parameter |
Specifies whether this is a mandatory parameter. This parameter must have a value in it in order to make the request. |
|
Read-only |
Specifies whether the parameter should only be viewable in the Web Portal and not editable. |
|
Editable for approver |
Specifies whether the parameter can also edited by approvers. If this option is set, the parameter value that was entered by the requester can be changed by the approver. If this option is not set, only the requester can enter a value. |
|
Condition |
Condition limiting a foreign key value list. |
To reuse existing definitions of request parameters, you can copy the request properties.
To copy a request property
In the Manager, select the IT Shop > Basic configuration data > Request properties category.
Select the request property in the result list.
Select the Create copy task.
Enter a name for the new request property and click OK.
This creates a request property with the given name. You can now edit the request properties of this request property.
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Adding request properties with the new style definition
button.