The Web Portal is designed for use with desktops computers and mobile devices. The views are adjusted automatically. In the mobile view, some functions are limited or not at available at all.
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Action |
Handling |
|---|---|
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Open menu bar |
The menu that you find horizontally under the header in the desktop version is opened on mobile devices as follows:
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Display extended functions/header |
You open the functions and settings in the header toolbar (such as search) for mobile devices as follows:
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The following handling options apply for heatmaps and statistics in the mobile view.
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Action |
Handling |
|---|---|
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Show tooltip |
Tap on the statistic or the diagram. |
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Display more details about the statistic/diagram in the dialog |
Double-tap on the statistic or the diagram. |
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Display a tooltip for a heatmap rectangle |
Tap the heatmap's rectangle. |
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Zoom in on heatmap |
Double-tap on the heatmap. |
If you need information about an identity such as the phone number or location, you can use the address book.
To display the address book
In the header, click 
This displays the address book and all identities
(Optional) On the Address Book page, click an identity.
For more information, see the details pane.
(Optional) In the details pane, click Overview.
This opens the identity's overview page. Here you can gather further information about the identity (for example, main data, requests, entitlements, and so on). For more information, see Displaying my identities' overviews.
If you forget your password, you can change it at any time in the Web Portal (see Changing passwords). To do this, you need to define individual questions that only you can answer.
If your password questions are answered incorrectly several times, they may be locked (depending on the system configuration). You can reset locked password questions at any time.
TIP: Once a password question is locked because you answered it incorrectly, you will be asked to answer another password question. This is repeated until there are not enough (unlocked) password questions left. To be on the safe side, make sure you create enough password questions.
If the Web Portal is configured accordingly, password questions are deleted after successful use.
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next to a menu.
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: Opens search.
: Opens your shopping cart without requests.
: Shows any saved bookmarks.
: Contains the menus Help, Support, Community, Connection and Info.