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One Identity Safeguard for Privileged Passwords 6.7.4 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Messaging settings (desktop client) Password Management settings Safeguard Access settings SSH Key Management settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions SPP Glossary About us

Session request workflow

Authorized users can authorize connections, view active connections, limit access to specific resources, be alerted if connections exceed pre-set time limits, and even terminate connections.

Typically a session request follows the workflow below:

  1. Request: Users that are designated as an authorized user of an entitlement can request a session for any asset in the scope of that entitlement's policies.
  2. Approve: Depending on how the Security Policy Administrator configured the policy, a session request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved.
  3. Review: The Security Policy Administrator can optionally configure an access request policy to require a review of completed requests for assets in the scope of the policy. In addition, if session recording is enabled in the policy, reviewers can audit the workflow transactions and launch the Desktop Player to replay the session as part of the review process.

The following topics explain the entire end-to-end session access process from request to approval to review (and play back if sessions recording is enabled).

About sessions and recordings

One Identity Safeguard for Privileged Passwords proxies all sessions to target resources. Users do not have direct access to resources, therefore, the enterprise is protected against viruses, malware or other dangerous items on the user's system. Safeguard can proxy and record Unix/Linux, Windows, network devices, firewalls, routers and more.

NOTE: PuTTY is used to launch the SSH client for SSH session requests and is included in the install. The desktop client looks for any user-installed PuTTY in the following locations:

  • Any reference to putty in the PATH environment variable
  • c:/Program Files/Putty
  • c:/Program Files(x86)/Putty
  • c:/Putty

If PuTTY is not found, the desktop client uses the version of PuTTY that it installed at:

<user-home-dir>/AppData/Local/Safeguard/putty.

If the user later installs PuTTY in any of the locations above, the desktop client uses that version which ensures the user has the latest version of PuTTY.

Important notes

  • Sessions requests are enabled by default. However, if authorized users cannot request sessions, check the Session Requests Enabled setting in the desktop client (Administrative Tools | Settings | Access Request | Enable or Disable Services).

    NOTE: You must have Appliance Administrator permissions to manage the service settings.

  • All session activity (every packet sent and action that takes place on the screen, including mouse movements, clicks, and keystrokes) is recorded and available for play back.
  • If Safeguard for Privileged Passwords detects no activity for 10 minutes during a privileged session, the session is terminated.

Requesting session access

If you are designated as an authorized user of an entitlement, you can request access for a specific period (or session) to any account or asset in the scope of the entitlement's policies.

You can configure One Identity Safeguard for Privileged Passwords to notify you of pending access request workflow events, such as when a session request is pending, denied, or revoked, and so on. For more information, see Configuring alerts.

To request session access

  1. Go to the new access request page:

    • From the web client, click Home or My Requests, then click New Request.
    • From the desktop client, go to the Home page, then click New Request.

    NOTE: You can also submit an access request from your Favorites pane, if you previously saved it as a favorite.

  2. On Asset Selection, select the assets to be included in the access request. The assets available for selection are based on the scope defined in the entitlement's access request policies. The limit is 50 assets.
    If an SPS_Initiated connection policy is selected when creating an access request, the assets associated by that request will not display. The session-related access policy assigned to SPS_Initiated is filtered out. A connection policy other that SPS_Initiated must be selected to create an Access Request for the asset.

  3. On Account & Access Type Selection, select the accounts to be included in the access request and the type of access being requested for each selected account. The accounts include linked accounts, if any. For more information, see Linked Accounts tab (user).

    • Asset: The display name of the managed system.
    • Network Address: The network host name or IP address of the managed system.

    • Account: The accounts available appear in the Account column. When an asset has multiple accounts available, either Select Account(s) or the account name appears as a hyperlink in the Account column. Click the hyperlink in the Account column to display a list of accounts available and select the accounts to be included in the access request.

      The accounts available for selection are based on the Asset-Based Session Access setting. For more information, see Access Config tab. Or, the accounts available for selection may have been added in the Scope tab when editing the entitlement access policy. For more information, see Scope tab.

      The settings are:

      • If None is selected in the access request policy, the accounts Safeguard for Privileged Passwords retrieved from the vault will be available for selection. The selected account will then be used when the session is requested.

      • If User Supplied is selected in the access request policy, you will be required to enter the user credentials as part of the request workflow, prior to launching the SSH, RDP, or telnet session.

      • If Linked Account is selected in the access request policy, linked directory accounts will be available for selection. The selected account will then be used when the session is requested.

      • If Directory Account is selected in the access request policy, only the specified directory accounts will be available for selection. The selected directory account will then be used when the session is requested.

    • Domain: The name of the domain for the request.

    • Access Type: The type of access request appears in the Access Type column. When multiple access request types are available, this value appears as a hyperlink, which when selected displays an additional dialog allowing you to select the access type. Select one of the following for a session request: RDP, SSH, or Telnet.

      The access type options available depend on the type of asset selected on Asset Selection. For example, RDP is only available for Windows sessions.

    You can remove an asset or account from the list, select the entry and click Delete.

  4. On the Request Details tab, configure the following settings, which will apply to all of the selected assets and accounts:

    1. Normal Access: If the policy has emergency access enabled, select this option to gain normal access to this password or SSH key. Normal access ensures the access request goes through the entire end-to-end access release process from request to approval to review as defined in the policy by the Security Policy Administrator.

    2. Emergency Access: If the policy has emergency access enabled, select this option to gain immediate emergency access to this password or SSH session. When you use Emergency Access, the request requires no approval. For more information, see Creating an access request policy.

    3. Request Immediately: Clear this option to enter a specific date and time for the request. Enter the time in the user’s local time.

    4. Checkout Duration: This either displays the duration of the check out; or, if the Allow Requester to Change Duration option is enabled in the policy, it allows you to set the days, hours, and minutes that you want the password or SSH session and overrides the Checkout Duration set in the access request policy. For more information, see Creating an access request policy.

    5. Ticket Number: If the policy requires a ticket number, enter a valid ticket number for this request. When multiple accounts are specified in the request, if any of the selected accounts require a ticket number, you must specify a valid ticket number. The specified ticket number will be applied to all of the requests associated with this access request. This feature is set up through the desktop client. For more information, see Ticketing systems.

    6. Reason: If the policy requires reason, select an access request reason code for this request. Select the Description down arrow to view the description defined for the selected reason. When multiple accounts are specified in the request, if any of the selected accounts require a reason, you must specify a reason. The specified reason will be applied to all of the requests associated with this access request. For more information, see Reasons.

    7. Comment: Enter information about this request. When multiple accounts are specified in the request, if any of the selected accounts require a comment, you must enter a comment. The comment will be applied to all of the requests associated with this access request. The limit is 255 characters.

  5. To save the access request as a favorite, click the Add to Favorites button.

    Add to Favorites displays, allowing you to specify a name and description for the access request. It also allows you to assign a color to the request's icon.

    This access request is then added to your Favorites. How you manage favorites depends on your interface:

  6. After entering the required information, click Submit Request. Access Request Result displays showing you the access requests submitted and whether a request was successful.

  7. To copy or view information, click the  (expand down) arrow on the left of an active request.

    • If the access request is for sessions:
      • Click  Copy to copy the connection string to the clipboard. Paste the string into a client application to launch the session.
      • Click Show to view the connection string.
      • Click Help to copy the value into the appropriate field of the configuration dialog.
    • If the access request is for passwords or SSH sessions:
      • Click  Copy to copy credential to the clipboard. The credential can then be pasted into the dialog that needs the credential to grant access.
      • Click Show to view the credential.
      • Click Help to copy the value into the appropriate field of the configuration dialog.

If the session does not launch

In a rare event that the access request does not result in a launchable session request, the following notifications display:

  • Please try again. The linked sessions module state is currently down or may be in a locked state. This message may mean one of the following:
    • SPP could not contact SPS. Try again so the request can be redirected to another managed host in the SPS cluster.

    • The SPS configuration is locked. Try again because this condition is typically because the SPS administrator is making configuration changes to the SPS appliance at the same time that a new access request is being created or a session is being launched.

  • Missing the session connection policy. or
    The selected Access Request Policy cannot be used to initiate a session from SPP. The highest priority policy must be associated with a valid SPS connection policy.
    Check the connection policy configuration. In the desktop client, go to Entitlements | Access Request Policy | Sessions Settings to add a valid connection policy. Save the policy and recreate the access request. For more information, see Session Settings tab.

Taking action on a session request

The actions a user authorized to request access to a privileged session can take depends on the state of the request and the client interface you are using.

(web client) To take action on a session request

  1. From the web client, click My Requests.
  2. Search to find what you need. For more information, see Search box.
  3. Click Filters to filter by the status.
    • All: Requests in all states.
    • Available: Approved requests that are ready (that is, a session that can be launched).
    • Pending Approval: Requests that are waiting for approval.
    • Approved: Requests that have been approved, but the check out time has not arrived.
    • Revoked: Approved requests retracted by the approver.
      • The approver can revoke a request after it is available.
      • When a user with Security Policy Administrator permissions revokes a live session, the active session is terminated.
    • Expired: Requests for which the Checkout Duration has elapsed.
    • Denied: Requests denied by the approver.
  4. Click or to see more or less information on the request.
  5. You can take the following actions on session requests, depending on the state.
    • Available: If the password or SSH key changes while you have it checked out, and your current request is still valid, select either Copy or Show again to obtain the new password or SSH key, if enabled by your Administrator. Seconds Remaining shows you how long you have to copy information to use to log in.
      • For SSH and RDP accounts:
        • Click Launch to launch the SSH client or RDP connection. For more information, see Launching the SSH client or Launching an RDP session.
        • Click  Check-In to complete the check out process once you have ended your session.
        • In addition, you can use the following buttons to view or copy information into the dialog that contains the credentials needed to launch the session.
          • Click  Copy to check out and copy the credential.
          • Click Show to check out the credential and view the credential.

      • For telnet or TN3270/TN5250 over telnet accounts, the fields needed are based on the terminal service application in use:

        • For a terminal service application that uses an inband connection string (like telnet), click  Copy to copy the Hostname Connection string and check out the password or SSH key. Then, paste the information in the log in screen.
        • If the terminal service application requires more information for log in (for example, TN3270/TN5250 over telnet):
          • Click Show to display values that may include Vault Address (the SPP address), a one-time Token, Username, Asset, and Sessions Module (the SPS address).
          • Click  Copy by any of the values to copy a single value. Or, you can click  Copy at the right of all values to copy the entire the connection string, if that is required by your terminal service application.
          • Paste the necessary information into your terminal service application.
        • Click  Check-In to complete the password or SSH key check out process. This makes the session request available to reviewers.
        • Click Hide to conceal the information from view.
    • Approved: Select  Cancel to remove the request. A session request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.
    • Pending: Click  Cancel to remove the request.

    • Revoked:

      • Click  Resubmit Request to request the password or SSH key again.
      • Click  Remove to delete the request from the list.
    • Expired: Click  Remove to delete the request from the list.
    • Denied:
      • Click  Resubmit Request to request the password or SSH key again.
      • Click  Remove to delete the request from the list.

(desktop client) To take action on a session request

  1. From your  Home page, use any of these controls on the Requests widget, as needed. You can enable or disable the Home page widgets in the  Settings (desktop client) menu.
    • Select  (expand down) to open the list of active requests.
    • Select  Popout. You can then select and drag the pane to any location on the console and re-size the window to float the Requests pane.

  2. Open the list of requests and select one of these view filters. The number indicates how many requests are in that state.

    • All: Requests in all states
    • Available: Approved requests that are ready (that is, a session that can be launched)
    • Approved: Requests that have been approved, but the check out time has not arrived
    • Pending Approval: Requests that are waiting for approval
    • Revoked: Approved requests retracted by the approver

      • The approver can revoke a request between the time the requester launches the session and checks it back in.

      • When a user with Security Policy Administrator permissions revokes a live session, the active session is terminated.

    • Expired: Requests for which the check out duration has elapsed.
    • Denied: Requests denied by the approver.
  3. Select an account to see the details of the session request.

  4. You can take the following actions on session requests, depending on the state.

    • Available: If the password or SSH key changes while you have it checked out, and your current request is still valid, select either Copy or Show again to obtain the new password or SSH key, if enabled by your Administrator. Seconds Remaining shows you how long you have to copy information to use to log in.
      • For SSH and RDP accounts:
        • Click Launch to launch the SSH client or RDP connection. For more information, see Launching the SSH client or Launching an RDP session.
        • Click  Check-In to complete the check out process once you have ended your session.

        • In addition, you can use the following buttons to view or copy information into the dialog that contains the credentials needed to launch the session.

          • Click  Copy to check out and copy the credential.
          • Click Show to check out the credential and view the credential.
          • Click Help to copy the value into the appropriate field of the configuration dialog.
      • For telnet or TN3270/TN5250 over telnet accounts, the fields needed are based on the terminal service application in use:
        • For a terminal service application that uses an inband connection string (like telnet), click  Copy to copy the Hostname Connection string and check out the password or SSH key. Then, paste the information in the log in screen.
        • If the terminal service application requires more information for log in (for example, TN3270/TN5250 over telnet):
          • Click Show to display values that may include Vault Address (the SPP address), a one-time Token, Username, Asset, and Sessions Module (the SPS address).
          • Click  Copy by any of the values to copy a single value. Or, you can click  Copy at the right of all values to copy the entire the connection string, if that is required by your terminal service application.
          • Paste the necessary information into your terminal service application.
        • Click  Check-In to complete the password or SSH key check out process. This makes the session request available to reviewers.
        • Click Hide to conceal the information from view.

    • Approved: Select  Cancel to remove the request. A session request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.

    • Pending Approval: Click  Cancel to remove the request.

    • Revoked:

      • Click  Resubmit Request to request the password or SSH key again.
      • Click  Remove to delete the request from the list.
    • Expired: Click  Remove to delete the request from the list.

    • Denied:

      • Click  Resubmit Request to request the password again.
      • Click  Remove to delete the request from the list.
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