Resubmitting requests
You can repeat requests that are already in the request history. You can repeat the following types of request:
To resubmit a request
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In the menu bar, click Request > My Requests.
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On the My requests page, click Request History.
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On the Request History page, in the list, click on the product you want to request again.
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In the details pane, click Submit again.
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(Optional) In the Submit request again dialog, enter a reason for repeating the request.
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Click OK.
This adds the product to your shopping cart.
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On the My Shopping Cart page, click Submit.
Related topics
Canceling requests
You can cancel requests for individual products that are not (yet) assigned and have not yet been through a complete request workflow.
You can cancel your own requests or those of other identities that report to you.
To cancel a request
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In the menu bar, click Request > My Requests.
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On the My requests page, click Edit Requests.
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(Optional) To cancel a request belonging to another identity, on the Renew or Unsubscribe page, perform the following actions.
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Next to Requests for, click Change.
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In the Identity dialog, click the identity with the request you want to cancel.
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In the list, click the product with the request you want to cancel.
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In the details pane, click Cancel request.
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In the Cancel request dialog, enter a reason for the cancellation.
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Click OK.
This cancels the request.
Related topics
Renewing products with limit validity periods
Some products are only valid for a limited period. You can renew products with a limited validity period that have already been assigned.
You can renew products for yourself or for other identities that you manage.
NOTE: You are notified 14 days before your limited period products expire. You can renew the product after receiving this message. The products are automatically unsubscribed once they have expired.
To renew a product's validity period
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In the menu bar, click Request > My Requests.
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On the My requests page, click Edit Requests.
This opens the Renew or Unsubscribe page (see Renewing or unsubscribing (page description)) and displays all the products with and without limited validity periods.
TIP: To list the limited requests sequentially, click the Valid until column header.
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(Optional) If you want to renew a product of another identity, perform the following actions:
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Next to Requests for, click Change.
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In the Identity dialog, click the identity with the product you want to renew.
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Select the check box next to the product you want to renew.
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Click Renew.
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In the Renew dialog, perform one of the following actions:
- Leave the Valid until field empty to the give the product unlimited availability.
- To set the validity period, enter a date in the Valid until field.
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(Optional) In the Reason field, enter a reason for changing the validity period.
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Click Save.
This triggers a new request with the changed validity period. After the request has been approved, the product's validity is changed with respect to your input.
Related topics
Unsubscribing products
You can unsubscribe from products that are already assigned if they are no longer required. Products that can be unsubscribed have the Assigned status.
You can unsubscribe your own products or those belonging to other identities that you manage.
To unsubscribe a product
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In the menu bar, click Request > My Requests.
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On the My requests page, click Edit Requests.
This opens the Renew or Unsubscribe page (see Renewing or unsubscribing (page description)) and displays all the products that can be renewed or unsubscribed.
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(Optional) If you want to unsubscribe a product of another identity, perform the following actions:
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Next to Requests for, click Change.
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In the Identity dialog, click the identity with the product you want to unsubscribe.
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On the Renew or Unsubscribed page, click the product in the list that you want to unsubscribe.
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Click Unsubscribe.
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(Optional) In the Unsubscribe dialog, in the Unsubscribed as from field, enter the date for unsubscribing the product. If you leave this field empty, the product is unsubscribed once you have clicked Saved.
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(Optional) In the Reason field, enter a reason for unsubscribing.
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Click Save.
Related topics
