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Identity Manager 9.2.1 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Displaying archived requests

To obtain an overview of all archived request, you can display them.

To display archived requests

  1. In the menu bar, click Requests > Archived requests.

    This opens the Archived Requests page.

  2. (Optional) To display requests of another identity, in the Recipient or requester menu, select the

  3. (Optional) To display details of a request, click the request whose details you want to see.

Detailed information about this topic

Displaying archived request history

You can display the history of request to get an overview of all the actions and approvals in a request's workflow.

To display an the history of a request

  1. In the menu bar, click Requests > Archived requests.

  2. (Optional) To display requests of another identity, in the Recipient or requester menu, select the

  3. On the Archived Requests page, click the request whose history you want to display.

  4. In the View Request Details pane, click the Workflow tab.

Resubmitting requests

To request a product again that has been requested before, in the request history, you can resubmit requests. You can resubmit the following requests:

  • Requests for products that are not (no longer) assigned to you

  • Canceled requests

  • Multi-request resource requests

To resubmit a request

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the product you want to request again.

  3. In the View Request Details pane, click Submit again.

    This adds the product to your shopping cart.

  4. In the menu bar, click Requests > Shopping cart.

  5. On the Shopping Cart page, click Submit.

    TIP: You can also add more products to your shopping cart and configure various settings. For more information, see Managing products in the shopping cart.

Related topics

Canceling requests

You can cancel requests for individual products that are not (yet) assigned and have not yet been through a complete request workflow.

You can cancel your own requests or those of other identities that report to you.

To cancel a request

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click (Filter).

  3. In the Filer Data pane, select the Pending check box.

  4. Click Apply filter.

  5. (Optional) To control which requests are displayed, click (Filter) (see Filtering). For example, this allows you to show just requests that you have carried out for other identities.

  6. (Optional) If you want to cancel a request of another identity, in the Search field, enter the identity's name.

  7. Click the product with the request you want to cancel.

  8. In the View Request Details pane, click Cancel request.

  9. In the Cancel request pane, in the Reason for your decision field, enter a reason for the cancellation.

  10. Click Save.

To cancel multiple requests

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click (Filter).

  3. In the Filer Data pane, select the Pending check box.

  4. Click Apply filter.

  5. (Optional) To control which requests are displayed, click (Filter) (see Filtering). For example, this allows you to show just requests that you have carried out for other identities.

  6. (Optional) If you want to cancel requests belonging to another identity, in the Search field, enter the identity's name.

  7. Select the check boxes next to the requests you want to cancel.

  8. Click Actions > Cancel request.

  9. In the Cancel request pane, in the Reason for your decision field, enter a reason for the cancellation.

  10. Click Save.

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