Email notifications can be sent to the attestation policy's owner when an attestation case is escalated.
To set up the notification procedure
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On the Mail templates tab of the approval step, enter the following data:
Mail template escalation: Attestation - Escalation
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Assign an owner to the attestation policies.
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If, in an approval step, other attestors can be authorized to make the approval decision, the additional attestors can be prompted to approve by email. The same applies if the attestation can be delegated.
To set up the notification procedure
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On the Mail templates tab of the approval step, enter the following data:
Mail template delegation: Attestation - Delegated/additional approval
TIP: To enable approval by email, select the Attestation - delegated/additional approval (by email) mail template.
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The original attestor must be notified if an additional attestor or identity to whom an attestation has been delegated refuses the approval decision.
To set up the notification procedure
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On the Mail templates tab of the approval step, enter the following data:
Mail template rejection: Attestation - Reject approval
TIP: If you allow approval by email, select the mail template Attestation - reject approval (by mail).
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Identities can be notified when a question about an attestation is asked. Similarly, the attestors can also be notified as soon as the question is answered.
To send a notification when an attestor asks a question
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In the Designer, enable the QER | Attestation | MailTemplateIdents | QueryFromApprover configuration parameter.
A notification is sent by default with the Attestation - question mail template.
To send a notification to the attestor when the queried identity answers a question
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In the Designer, set the QER | Attestation | MailTemplateIdents | AnswerToApprover configuration parameter.
A notification is sent by default with the Attestation - answer mail template.
TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.