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Identity Manager 9.2.1 - Web Application Configuration Guide

About this guide Managing the API Server Configuring API projects and web applications
General configuration Configuring the Administration Portal Configuring the Password Reset Portal Configuring the Web Portal
Recommendations for secure operation of web applications

Configuring the editable properties of devices

You can specify which properties users can change when they edit devices.

Required configuration keys:

  • Editable properties for devices (Computer) (VI_Hardware_Fields_PC): Specifies which properties of computers users can edit.

  • Editable properties for devices (Server) (VI_Hardware_Fields_SRV): Specifies which properties of servers users can edit.

  • Editable properties for devices (Mobilephone) (VI_Hardware_Fields_MP): Specifies which properties of mobile phones users can edit.

  • Editable properties for devices (Tablet) (VI_Hardware_Fields_TAB): Specifies which properties of tablets users can edit.

  • Editable properties for devices (Printer) (VI_Hardware_Fields_PR): Specifies which properties of printers users can edit.

  • Editable properties for devices (Display) (VI_Hardware_Fields_MO): Specifies which properties of monitors users can edit.

  • Editable properties for devices (Default) (VI_Hardware_Fields_SRV): Specifies which properties of default devices users can edit.

To configure the editable properties of service items

  1. Log in to the Administration Portal (see Logging in to the Administration Portal).

  2. In the navigation, click Configuration.

  3. On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.

  4. Expand the following keys:

    • Editable properties for devices (Computer)

    • Editable properties for devices (Server)

    • Editable properties for devices (Mobile phone)

    • Editable properties for devices (Tablet)

    • Editable properties for devices (Printer)

    • Editable properties for devices (Display)

    • Editable properties for devices (Default)

  5. You can perform the following actions:

    • To add a property, click New and select the corresponding property from the menu.

    • To change an existing property, select the property in the corresponding menu.

    • To remove a property, Next to the corresponding property, click (Delete).

  6. Click Apply.

  7. Perform one of the following actions:

    • If you want to apply the changes locally only, click Apply locally.

    • If you want to apply the changes globally, click Apply globally.

  8. Click Apply.

Configuring the help desk module and tickets

You can use the Administration Portal to configure the help desk module and tickets settings.

For more information about the help desk module/tickets, see the One Identity Manager Web Portal User Guide and the One Identity Manager Help Desk Module User Guide.

Detailed information about this topic

Configuring the editable properties for creating tickets

You can specify which properties users can give when they create tickets.

Required configuration key:

  • Property editors/Primary editable properties/TroubleTicket (ServerConfig/OwnershipConfig/PrimaryFields/TroubleTicket): Specifies which properties users can give when creating tickets.

To configure editable properties for creating tickets

  1. Log in to the Administration Portal (see Logging in to the Administration Portal).

  2. In the navigation, click Configuration.

  3. On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.

  4. Expand the Properties editors/Primary editable properties/TroubleTicket configuration keys.

  5. You can perform the following actions:

    • To add a property, click New and select the corresponding property from the menu.

    • To change an existing property, select the property in the corresponding menu.

    • To remove a property, Next to the corresponding property, click (Delete).

  6. Click Apply.

  7. Perform one of the following actions:

    • If you want to apply the changes locally only, click Apply locally.

    • If you want to apply the changes globally, click Apply globally.

  8. Click Apply.

Configuring the editable properties of tickets

You can specify which properties users can change when they edit tickets.

Required configuration keys:

  • Property editors/Editable properties/TroubleTicket (ServerConfig/OwnershipConfig/EditableFields/TroubleTicket): Specifies which properties users can modify when editing tickets.

To configure the editable properties of tickets

  1. Log in to the Administration Portal (see Logging in to the Administration Portal).

  2. In the navigation, click Configuration.

  3. On the Configuration page, in the Show configuration for the following API project menu, select the Web Portal API project.

  4. Expand the Properties editors/Editable properties/TroubleTicket configuration keys.

  5. You can perform the following actions:

    • To add a property, click New and select the corresponding property from the menu.

    • To change an existing property, select the property in the corresponding menu.

    • To remove a property, Next to the corresponding property, click (Delete).

  6. Click Apply.

  7. Perform one of the following actions:

    • If you want to apply the changes locally only, click Apply locally.

    • If you want to apply the changes globally, click Apply globally.

  8. Click Apply.

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