Welcome to One Identity Safeguard for Privileged Sessions (SPS) version 7.5.1 and thank you for choosing our product. This document describes the upgrade process from existing SPS installations to SPS 7.5.1. The main goal of this paper is to help system administrators in planning the migration to the new version of SPS.
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Caution:
Read the entire document thoroughly before starting the upgrade. |
This document covers the One Identity Safeguard for Privileged Sessions 7.5.1 product.
The following release policy applies to One Identity Safeguard for Privileged Sessions (SPS):
One Identity Safeguard for Privileged Sessions customers choose between two paths for receiving SPS releases: Long Term Supported (LTS) release or feature release.
| LTS release | Feature release | |
| Release frequency |
Frequency: Typically, every 2 years Scope: Includes new features, resolved issues and security updates Versioning: First digit identifies the LTS and the second digit is a 0 (for example, 6.0, 7.0, and so on) |
Frequency: Typically, every 2 months Scope: Includes the latest features, resolved issues, and other updates, such as security patches for the OS Versioning: First digit identifies the LTS and the second digit is a number identifying the feature release (for example, 6.1, 6.2, and so on) |
| Maintenance release |
Frequency:Typically, every 2 months during full support Scope: Includes important resolved issues and security updates Versioning: Third digit designates the LTS maintenance release (for example, 6.0.1) |
Frequency:Only for highly critical issues Scope: Includes highly critical resolved issues Versioning: Third digit designates the feature maintenance release (for example, 6.1.1) |
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Support |
For more information on the product support, see Product Support - One Identity Safeguard for Privileged Sessions. For a full description of long-term-supported and feature releases, see Product Life Cycle & Policies - One Identity Safeguard for Privileged Sessions. | |
This section describes the requirements and steps to perform before starting the SPS upgrade process.
General requirements:
You must have a valid software subscription to be able to download the new version of SPS.
You will need a support portal account to download the required ISO image. Note that the registration is not automatic, and might take up to two working days to be processed.
Back up your configuration and your data.
For more information on creating configuration and data backups, see Data and configuration backups in the Administration Guide.
Export your configuration.
For more information, see Exporting the configuration of One Identity Safeguard for Privileged Sessions (SPS) in the Administration Guide.
Verify that SPS is in good condition (no issues are displayed on the System Monitor).
Optional: If you have core dump files that are necessary for debugging, download them from Basic Settings > Troubleshooting > Core files. These files are removed during the upgrade process.
If you have a high availability cluster:
Verify that you have IPMI access to the slave node. You can find detailed information on using the IPMI in the following documents:
For Safeguard Sessions Appliance 3000 and 3500, see the X9 SMT IPMI User's Guide.
On the Basic Settings > High Availability page, verify that the HA status is not degraded.
If you are upgrading SPS in a virtual environment:
Create a snapshot of the virtual machine before starting the upgrade process.
Configure and enable console redirection (if the virtual environment allows it).
If you are using a plugin (for example, a Credential Store plugin, or a multi-factor authentication plugin):
You will need an updated version of the plugin you are using. Download it from the Downloads page. The not officially supported plugins are also available on GitHub.
NOTE: Version 2.2.0 and later of the One Identity Starling Two-Factor Authentication plugin works only if you have joined your SPS deployment to Starling.
If you want use version 2.2.0 and later of the One Identity Starling Two-Factor Authentication plugin, complete the procedure before upgrading the plugin. For more information, see Starling integration in the Administration Guide.
The following is a list of important notes and warnings about the upgrade process and changes in SPS 7.5.1.
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Caution:
From SPS 7.5.1, SPS requires a new license. To avoid possible downtimes due to certain features not being available, before starting the upgrade, ensure that you have a valid SPS license for 7.5.1. Upgrade as follows
For a new SPS license for 7.5.1, contact our Licensing Team. |
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CAUTION: From SPS version 6.12.0, the PAA database is also backed up as a part of the backup and restore procedure. Depending on the size of the PAA database, the backup size may increase significantly. |
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CAUTION: SPS support for Internet Explorer 11 (IE11) will soon be phased out. SPS version 6.11.0 and previous versions continue to support IE11. |
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After SPS 6.5, CentOS 6 operating systems will not be supported for external indexers. This means that after upgrading to SPS 6.5, or the LTS maintanance release in that cadence, you will not be able to use your external indexers that are running on CentOS 6. Make sure that you prepare your affected systems for this change and upgrade to CentOS 7 or later. |
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SPS checks if the certificate revocation list (CRL) has expired and that the CRL has been signed by the same certificate authority (CA). |
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Make sure to check the value configured in Disk space fill-up prevention before starting the upgrade process. From SPS version 6.4, the value range of Disconnect clients when disks are: x percent used field in Basic Settings > Management > Disk space fill up prevention is limited to 50-98 percent. If your configured value is outside this range, you cannot start upgrading. |
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Upgrading to SPS 6.3.0 and later versions involves a reorganization in the internal data storage of SPS. As a result, several files are moved to new location during the upgrade process. Depending on the amount of data (logs, index files, reports, and so on) stored on the appliance, this can take a long time, usually at least 30 minutes. When you activate the new firmware file, an estimate will be displayed. To avoid data loss, the appliance will not boot if this step of the upgrade fails. In this case, contact our Support Team. |
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Caution:
Upgrading to SPS requires at least 10% free disk space. Increase the amount of free disk space. For details, read Increasing the amount of available free disk space. If increasing the amount of free disk space fails, or you encounter a different issue, contact our Support Team. |
NOTE: Version 2.2.0 and later of the One Identity Starling Two-Factor Authentication plugin works only if you have joined your SPS deployment to Starling.
If you want use version 2.2.0 and later of the One Identity Starling Two-Factor Authentication plugin, complete the procedure before upgrading the plugin. For more information, see Starling integration in the Administration Guide.
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Caution:
If you are authenticating your SPS users to an LDAP/Active Directory server, make sure that the response timeout of the LDAP/Active Directory server is at least 120 seconds. |
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Following the upgrade, support for less than 1024-bit SSH keys is lost. |
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When the client uses hostname in inband destination selections, the hostname must comply with RFC5890: Internationalized Domain Names for Applications (IDNA). For example, from the ASCII characters only letters, digits, and the hyphen character is permitted. Starting with version 6.1.0, SPS rejects connection requests where the hostname does not comply with RFC5890. |
NOTE: Due to legal reasons, installation packages of the external indexer application will be available only from the SPS web interface. After SPS versions 6.4 and 6.0.3 are released, the installation packages will be removed from our website.
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Caution:
It is no longer possible to search for screen contents indexed by the old Audit Player on the search UI and the REST interface. Searching in session metadata (such as IP addresses and usernames) and in extracted events (such as executed commands and window titles that appeared on the screen) remains possible. As the old Audit Player was replaced and deprecated as an indexing tool during the 4.x versions, this should only affect very old sessions. Sessions that were processed by the new indexing service will work perfectly. If you wish to do screen content searches in historical sessions, contact our Support Team. |
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Caution:
Starting from 6.10.0, SPS (SPS) has changed to hardened SSL settings. As a result, during TLS session establishment, the following items are not considered secure:
With the hardened SSL settings, SPS will not connect to remote systems that are protected with weak certificates. You cannot upgrade SPS if your configuration contains insecure certificates, keys or certificate chains in any of the following sections:
Note that the certificates and keys that are used for signing, timestamping, encryption or decryption are not affected by this change. |
The accuracy of replaying audit trails in Asian languages (Traditional Chinese, Korean) has been enhanced. Due to this change, when upgrading SPS to version 6.11.0, all your sessions will be reindexed, and while reindexing is in progress, your sessions on the Search interface are incomplete. For this reason, plan your upgrade to SPS 6.11.0 accordingly.
Starting from 6.8.0, the default protocol-level settings for RDP connections have changed and NLA is now enabled by default in the RDP setting policies.
Due to this change:
The default RDP setting is now default_nla, where NLA is enabled.
The RDP setting, which was previously called default has been renamed to legacy_default.
RDP 4-style authentication is now cleared by default.
NOTE: If you are upgrading from an SPS version earlier than 6.8.0, and you have an existing RDP setting named legacy_default or default_nla, you must rename it before upgrade.
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CAUTION: If you are using SHA1 (Secure Hash Algorithm 1) signed certificates, SPS does not allow Remote Desktop Protocol (RDP) connections to Windows Servers. Use the Microsoft Management Console (MMC) to verify your certificate:
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Upgrading to SPS 7.5.1 is tested and supported from the following versions:
SPS 7 LTS.
SPS 7.0.1.
To upgrade from SPS versions older than 7 LTS, first upgrade to 7 LTS. For details, see One Identity Safeguard for Privileged Sessions 7 LTS - Upgrade Guide.
Downgrading is not supported.
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