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One Identity Safeguard for Privileged Sessions 8.0 LTS - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving Cleaning up audit data Using plugins Forwarding data to third-party systems Starling integration
User management and access control
Login settings Managing One Identity Safeguard for Privileged Sessions (SPS) users locally Setting password policies for local users Managing local user groups Managing One Identity Safeguard for Privileged Sessions (SPS) users from an LDAP database Handling user names in User Principal Name (UPN) format Authenticating users to a RADIUS server Authenticating users with X.509 certificates Authenticating users with SAML2 Managing user rights and user groups Creating rules for restricting access to search audit data Displaying the privileges of users and user groups Listing and searching configuration changes
Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Sessions interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Using One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway

Remote Desktop Gateway is a Remote Desktop Services server role. This role allows authorized remote users to connect to resources located on an internal or private network from any Internet-connected device. The accessible resources can be, for example:

  • Terminal servers

  • Remote desktops

  • Remote applications

The Remote Desktop Gateway Server Protocol is a remote procedure call (RPC) protocol using HTTPS as the transport mechanism, used primarily for tunneling client to server traffic across firewalls. One Identity Safeguard for Privileged Sessions (SPS) can act as a Remote Desktop Gateway, receiving connections using the Remote Desktop Gateway Server Protocol and transferring them to the target servers using the RDP protocol.

The Remote Desktop Gateway Server Protocol enables inband destination selection, meaning that SPS can extract the address of the target server from the client connections. This greatly simplifies managing connections on SPS without having to encode the name of the target server in the username, which was problematic as the length of the username is limited on many platforms — especially in non-transparent mode.

Prerequisites

  • To access remote servers using a Remote Desktop Gateway, the clients must use version 6.1 or newer of the Remote Desktop application.

  • SPS must be a member of a Windows Domain (for details on joining a domain, see Network Level Authentication (NLA) with domain membership), or you must use a Local User Database (for details, see Creating a Local User Database).

  • Ensure that the following are synchronized:

    • System times of the Domain Controller

    • SPS

    • Clients

    • Target servers

  • You cannot use the Gateway authentication on the SPS web interface for connection policies that use SPS as a Remote Desktop Gateway. However, you can configure the Remote Desktop applications of the clients to perform two separate authentications, one on the Remote Desktop Gateway (that is, on SPS), and one on the target server. For details on configuring the Remote Desktop applications of the clients to perform gateway authentications, see Configuring Remote Desktop clients for gateway authentication.

  • The Remote Desktop Gateway Server Protocol supports various authentication methods. SPS acting as a Remote Desktop Gateway supports only NTLM authentication.

  • You can use SPS as a Remote Desktop Gateway. You must configure the terminal service clients to use SPS as the Remote Desktop Gateway. SPS connects the server (selected inband) after authentication.

  • Remote Desktop Gateway requires a certificate. Decide whether you want to use a fix certificate, or an on-the-fly generated certificate before performing the steps below and prepare the certificate.

  • You may also need to adjust the port settings of the connections. The default port for RDP connections is 3389, but the Remote Desktop Gateway Server Protocol uses port 443. However, the SPS web interface uses port 443 as well, and other connection policies might already use port 443. Therefore, if administrator or user login is enabled on the interface that receives the Remote Desktop Services connections, add a new alias IP address to SPS interface. After that, use this alias in your connection policy and the client configurations. For details on creating IP aliases on SPS, see Managing logical interfaces.

 Caution:

When the client uses hostname in inband destination selections, the hostname must comply with RFC5890: Internationalized Domain Names for Applications (IDNA). For example, from the ASCII characters only letters, digits, and the hyphen character is permitted.

Starting with version 6.1.0, SPS rejects connection requests where the hostname does not comply with RFC5890.

To use SPS as a Remote Desktop Gateway

  1. Navigate to Traffic Controls > RDP > Connections and create a new connection policy that will handle the incoming client connections that use the Remote Desktop Gateway Server Protocol.

  2. Enable the Act as a Remote Desktop Gateway option.

    Figure 209: Traffic Controls > RDP > Connections — Configuring SPS as a Remote Desktop Gateway (or RD Gateway)

  3. Set the target of the connections.

    • To direct every incoming connection to a single target server, select Use fixed address and specify the address of the target server.

    • To extract the destination address from the Remote Desktop Gateway Server Protocol, select Inband destination selection and set the address of the servers the clients are allowed to access in the Target > Domain fields. For details on using inband destination selection, see Modifying the destination address.

    NOTE: In non-transparent mode, enter the IP address generated for the Remote Desktop Gateway service into the To field. Do not enter the IP address configured for administrator or user login.

  4. To act as a Remote Desktop Gateway, SPS needs to display a certificate to the clients.

    • To display always the same certificate, select Use the same certificate for every connection and upload the X.509 certificate and the matching private key.

      TIP: One Identity recommends using 2048-bit RSA keys (or stronger).

      		 Caution:

      The Common Name (CN) of the certificate must be the FQDN of SPS, which is the address of the Remote Desktop Gateway specified in the client applications. Otherwise the clients reject the connections.

    • To automatically create new certificates on SPS for every client, select Generate certificate on-the-fly, then select the Certificate Authority (CA) to sign the generated certificates with from the Signing CA field. For details on creating a signing CA, see Signing certificates on-the-fly.

      By default, the Common Name (CN) of the generated certificate is <SPS-hostname.domainname>. You can set a custom Common Name in the Custom Common Name field.

      NOTE: Save the CA certificate used to sign the certificate that SPS shows into DER format and import it to the clients into the Local Computer > Trusted Root Certificate store of the clients so that the clients can verify the identity of SPS.

  5. In Authentication backend:

    • To use Active Directory for authentication, select Active Directory.

    • To use a Local User Database for authentication, select Local User Database, enter the Domain, and select the Local User Database from the list.

  6. Configure other parameters of the connection policy as needed for your environment.

  7. Click Commit.

Configuring Remote Desktop clients for gateway authentication

To configure the Remote Desktop applications of the clients to perform two separate authentications. One of these authentications is on the Remote Desktop Gateway, that is, on One Identity Safeguard for Privileged Sessions (SPS). The other authentication is on the target server. For details on configuring SPS to act as a Remote Desktop Gateway (or RD Gateway), see Using One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway.

Prerequisites

  • SPS must be configured to act as a Remote Desktop Gateway. For details, see Using One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway.

  • The client must use version 6.1 or newer of the Remote Desktop application.

  • The target server must be member of a domain.

  • The logical interface of SPS must be accessible from the client. You might have to add the address of the logical interface to the Windows/System32/Drivers/etc/hosts file to accomplish this.

To configure Remote Desktop clients for gateway authentication

  1. On your Windows client, start the Remote Desktop Connection application and select Advanced > Settings.

    Figure 210: Configuring Remote Desktop clients to use SPS as a Remote Desktop Gateway (or RD Gateway)

  2. Configure the client to use SPS as its Remote Desktop Gateway. Select Connection settings > Use these RD Gateway settings.

    Figure 211: Configuring Remote Desktop clients to use SPS as a Remote Desktop Gateway (or RD Gateway)

  3. Enter the address of SPS into the Server name field. Use the address of the SPS's logical interface that you have configured to accept RDP connections.

  4. Select Logon method > Ask for password (NTLM).

  5. Uncheck the Bypass RD Gateway server for local addresses and Use my RD Gateway credentials for the remote computer options.

    NOTE: Technically, gateway authentication is performed even if the Use my RD Gateway credentials for the remote computer option is selected, but the same credentials are used on the gateway and on the remote server.

  6. Click OK.

  7. Into the Username enter the domain username (for example, exampledomain\exampleusername).

  8. Click Connect.

    NOTE: Depending on your network environment, it might take up to a minute until the connection is established.

Inband destination selection in RDP connections

To use inband destination selection with RDP connections, it is recommended to use One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway (or RD Gateway). For details, see Using One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway.

To use inband destination selection with RDP connections without using One Identity Safeguard for Privileged Sessions (SPS) as a Remote Desktop Gateway (or RD Gateway), you must use SSL-encrypted RDP connections (see Enabling TLS-encryption for RDP connections).

Configure your RDP clients so SPS can record the username of client uses in the connection. If you do not configure these settings on the clients, SPS will automatically display a login screen for the users to enter their usernames and passwords.

Navigate to Local Group Policy Editor > Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client and enable the Prompt for credentials on the client computer option in the clients. For details, see the Microsoft Documentation.

Also, your users have the option to encode the address of the destination server in their username, in the username field of their client application. Note that SPS automatically displays a login screen if it cannot determine the username used in the connection, or you have not encoded a destination server in the username field. You can specify the destination address in the login screen when prompted.

When encoding the address of the destination server in the username, there are a few points to keep in mind. Since most RDP client applications limit which special characters can be used in usernames, this is not always intuitive.

For the Microsoft Remote Desktop application (mstsc) and the login screen that SPS displays, note the following points:

  • Use the % character to separate the fields, for example: username%my-targetserver

  • Do not use the @ character.

  • To specify the port number of the server (if it does not use the default port), use the caret ^ character, for example: username%my-targetserver^6464

  • To specify an IPv6 address, replace the colons with carets, and enclose the address in parentheses. For example, to target the ::1 IP address, use username%(^^1). To target port 6464 of the same server, use username%(^^1)^6464.

Usernames in RDP connections

When processing RDP connections, One Identity Safeguard for Privileged Sessions (SPS) attempts to extract the username from the connection. For example, you need the username to:

  • Use gateway authentication for the connection. For details on gateway authentication, see Configuring gateway authentication in the Administration Guide.

  • Use usermapping policies. In this case, SPS compares the username on the server with the username on the gateway. For more information on usermapping policies and gateway authentication, see Configuring usermapping policies in the Administration Guide and Configuring gateway authentication in the Administration Guide, respectively.

    NOTE: In certain cases, SPS receives an empty username from the server, and the connection will be denied by the usermapping policy unless a policy is set for the connection that allows every user for the given group. To add such a policy, specify * in the Username on the server field of the usermapping policy. For a list of cases when SPS receives empty username, see Windows settings that interfere with username extraction.

  • Search or filter connections by the username on the SPS search interface, or create automatic statistics based on the username.

  • Find the connection of the user on the Pending Connections > Four Eyes and Pending Connections > Active Connections pages.

  • Usernames are also essential if you want to use One Identity Safeguard for Privileged Analytics. If you are interested in One Identity Safeguard for Privileged Analytics, contact our Sales Team, or your One Identity representative.

SPS can record the username automatically if the RDP connection is using Network Level Authentication (CredSSP), and usually in other scenarios as well. If SPS cannot automatically extract the username, it displays the following login screen, which allows you to paste text-based clipboard contents. Note that SPS can display this login screen only in TLS-encrypted connections.

The known scenarios that interfere with RDP usernames are listed in Windows settings that interfere with username extraction.

NOTE: SPS supports usernames both in UPN (such as username@domain) and down-level logon name (such as DOMAIN\username) formats.

To ensure that your users can access the target servers only when their username is recorded, you can configure SPS to terminate RDP connections if it cannot reliably extract the username. To terminate such connections, clear the Traffic Controls > RDP > Settings > Permit unreliable usernames option.

Windows settings that interfere with username extraction

The following settings on the Windows client or server can prevent SPS from correctly extracting the username from the RDP connection. As a result, the username is not visible on the Sessions , Pending Connections > Four Eyes and Pending Connections > Active Connections pages.

  • The DontDisplayLastUserName option is enabled on the server. The DontDisplayLastUserName security setting of Windows servers specifies whether the username from the last successful login is displayed on the login screen as a default for the next login. To disable the DontDisplayLastUserName security setting, do one of the following.

  • There is no server-side authentication. To avoid this problem, ensure that your server requires authentication from the users.

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