To locate syslog-ng Store Box Appliance 3000, syslog-ng Store Box Appliance 3500 and syslog-ng Store Box Appliance 4000, look for an appliance that has a white front panel with a light blue One Identity logo on it.
The Troubleshooting menu provides a number of diagnostic commands to resolve networking issues. Logfiles of syslog-ng Store Box(SSB) can also be displayed here — for details, see Viewing logs on SSB.
Figure 237: Basic Settings > Troubleshooting > System debug — Network troubleshooting with SSB
The following commands are available:
ping: Sends a simple message to the specified host to test network connectivity.
traceroute: Sends a simple message from SSB to the specified host and displays all hosts on the path of the message. It is used to trace the path the message travels between the hosts.
connect: Attempts to connect the specified host using the specified port. It is used to test the availability or status of an application on the target host.
To run one of the commands above
Navigate to Basic Settings > Troubleshooting.
Enter the IP address or the hostname of the target host into the Hostname field of the respective command. For the Connect command, enter the target port into the Port field.
Click the respective action button to execute the command.
Check the results in the popup window. Log files are displayed in a separate browser window.
syslog-ng Store Box (SSB) automatically generates core files if an important software component (for example, syslog-ng, or the indexer) of the system crashes for some reason. These core files can be of great help to the One Identity Support Team to identify problems. To display a list of alerts, navigate to Search > Log Alerts.
To list and download the generated core files, navigate to Basic Settings > Troubleshooting > Core files.
By default, core files are deleted after 14 days. To change the deletion timeframe, navigate to Basic Settings > Management > Core files.
The Troubleshooting menu provides an interface to view the logs generated by the various components of syslog-ng Store Box (SSB). For details on how to browse the log messages received by SSB from its peers, see Searching log messages.
NOTE: For performance considerations, log files larger than 2 Megabytes are not displayed in the web interface. To access these logs, download the file instead.
To view logs on SSB
Navigate to Basic Settings > Troubleshooting > View log files.
Use the Logtype roll-down menu to select the message type.
SSB: Logs of the SSB web interface.
syslog: All system logs of the SSB host.
syslog-ng: Internal log messages of the built-in syslog-ng server. These logs do not contain messages received from the peers.
To download the log file, click Download.
To follow the current log messages real-time, click Tail.
To display the log messages, click View.
To display log messages of the last seven days, select the desired day from the Day: field and click View.
TIP: To display only the messages of a selected host or process, enter the name of the host or process into the Message: field.
The Message: field acts as a generic filter: enter a keyword or a POSIX (basic) regular expression to display only messages that contain the keyword or match the expression.
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