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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Using additional approvers to approve requests

The original approver can be notified when an additional approver or an employee who has been delegated an approval has granted or denied the request. This mail is send the moment the approval step has been decided.

To send a notification when the additional approver approves or denies the request

  • In the Designer, set the QER | ITShop | MailTemplateIdents | InformAddingPerson configuration parameter.

    A notification is sent by default with the IT Shop request - approval of added step mail template.

To send notification when the employee who was delegated an approval approves or denies the request

  • In the Designer, set the QER | ITShop | MailTemplateIdents | InformDelegatingPerson configuration parameter.

    A notification is sent by default with the IT Shop request - approval of delegated step mail template.

TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.

Unsubscribing approved requests

Request recipients can be notified if a request is unsubscribed by another employee. The email is sent immediately after approval has been granted for unsubscribing.

To set up the notification procedure

  • Enter the following data for the approval policy:

    Mail template canceled: IT Shop request - Canceled

Related topics

Renewing approved requests

Request recipients can be notified when a request has been renewed. The email notification is sent immediately after approval for the renewal has been granted.

To set up the notification procedure

  • Enter the following data for the approval policy:

    Mail template renewed: IT Shop request - Renewed

Related topics

Product change notifications

Employees can be notified when a product is replaced by another product on a fixed date. The request recipient is automatically notified by email once notification procedures are in place and the Change product task is run.

TIP:

To use different mail template than the default for this notification

  1. Open the VI_ESS_PersonWantsOrg Send Mail Product Expires Soon process in the Designer.

  2. Change the process properties in the pre-script for generating the UID_RichMail.

  3. Select Database | Save to database and click Save.

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