If your problem has become irrelevant, you can recall your question.
To delete an inquiry
Select the request that you made the inquiry about and click Recall last question.
Enter a reason for recalling the inquiry in Recall last question and click OK.
Questions asked about a pending request that have been answered, are given hold status in the approval workflow.
To revoke hold status
The request is taken off hold. This releases the request for approval and can also be edited by other approvers.
This action is only available for requested products for which a special approval procedure is required. Employees authorized to make approvals can see this action and reroute an approval. For detailed information about approval procedures for IT Shop requests, see the One Identity Manager IT Shop Administration Guide.
To reroute an approval
Open Pending requests and mark the request you require in the list of pending requests.
Select Reroute approval from the more menu in the master detail.
Select one of the single approval steps in Reroute approval and click Reroute approval
Enter a reason for rerouting in the field and click Reroute approval.
Delegating an approval means you pass the decision making onto someone else. You, as authorized person, can recall this action in the approval history.
To delegate an approval
Open Pending requests and mark the request you require in the list of pending requests.
Select Delegate approval from the more menu in the master detail.
This displays Select an employee who should approve instead.
Perform one of the following tasks:
Select an employee from the list in Select an employee who should approve instead.
Use the extended search.
Use a filter and then mark the item you want in the result list.
Enter a reason for the delegation in the dialog and click Save.
A message, saying that the delegation was sent, is displayed in Pending Requests.
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