You can delete request templates at any time.
NOTE: You can only delete your own personal request templates.
To delete a request template
In the menu bar, click
On the Request Templates page, next to the request template you want to delete, click Edit.
In the Edit Request Template pane, click Delete.
In the Delete Request Template dialog, confirm the prompt with Yes.
A request process is triggered when you request a product. Whether you are authorized to request a product depends on your role and your permissions. Managers or other authorized users can make a request for other identities in their name.
You can complete a request in three steps:
Add the desired product to your shopping cart (see Adding products to the shopping cart).
Verify the shopping cart and amend the product requests as required (see Managing products in the shopping cart).
Submit the request (see Submitting requests).
To request products, first you must select them and add them to your shopping cart.
To add products to the shopping cart
In the menu bar, click Requests > New request.
This opens the New Request page and displays all the available products.
(Optional) To filter which products are displayed, perform one of the following actions:
In the search field, enter the name of a product you want to look for.
Click Show products from service category and then select the service category containing the products you want to display.
The relevant products are displayed.
TIP: To change the service category you have selected, click 
If the service category contains a child category, select the child category you want from the Service items in the category menu.
To display the products of the main categories and subcategories combined, enable the Include child categories option.
Perform one of the following tasks:
Add a product to the shopping cart: On the tile with the product you want to request, click Add to cart.
Add multiple products to the shopping cart: Click the tile with the products you want to request and click Add to cart below the list.
TIP: To select all the displayed products, next to Selected products, click Select all on page.
To remove the product selection, next to Selected products, click Deselect all.
Add a product to the shopping cart: Next to the product with the product you want to request, click Add to cart.
Add multiple products to the shopping cart: Select the check boxes next to the products you want to request and click Add to cart below the list.
TIP: If you select a product that has dependent products, a dialog opens that allows you to request these products as well.
NOTE: If you select a product that requires additional information, a corresponding dialog opens.
This opens the Shopping Cart page. Now, you can check the request and, if necessary, add to each product request (see Managing products in the shopping cart). Then send the request (see Submitting requests).
Or you can continue working in the Web Portal to do things such as add more products.
After you have added products to your shopping cart (see Adding products to the shopping cart), you can delete individual product requests from the cart, add more details to them, or perform other actions.
NOTE: In certain circumstances, you may cause a request to violate compliance rules if it allocates a specific entitlement to a business role. For example, an identity may obtain an unauthorized entitlement through this business role. In this case, the compliance violation is displayed in the details pane of the shopping cart.
To manage products in the shopping cart
In the menu bar, click Requests > Shopping cart.
On the Shopping Cart page, edit the shopping cart.
You can perform the following actions:
Remove products from the shopping cart (see Removing products from the shopping cart)
Define the validity of the products (see Setting the validity period of products in your shopping cart)
Change the priority of the requests (see Specifying the priority of products in your shopping cart)
Enter reasons for the requests (see Giving reasons for requests)
Check the shopping cart for invalid products and remove them (see Checking the shopping cart)
Request products for multiple identities (see Requesting products in the shopping cart for multiple identities)
Place products on the Saved for Later list (see Saving products for later
Show the Saved for Later list (see Displaying Saved for Later list)
Ensure you only have requests that you really want to submit in your cart.
Now you can send your request (see Submitting requests).
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