To display a mail template preview
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In the Manager, select the IT Shop > Basic configuration data > Mail templates category.
The result list shows all the mail templates that can be used for IT Shop requests.
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Select a mail template in the result list and run the Change main data task.
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Select the Preview task.
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Select the base object.
- Click OK.
To delete a mail template
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In the Manager, select the IT Shop > Basic configuration data > Mail templates category.
The result list shows all the mail templates that can be used for IT Shop requests.
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Select the template in the result list.
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Click in the result list.
- Confirm the security prompt with Yes.
Set up customized processes to send more email notifications within a request. For more information, see the One Identity Manager Configuration Guide.
You can use following events for generating processes.
Table 79: PWOHelperPWO object events
DecisionRequired |
Creating a new request. |
Remind |
Sequence of reminder intervals. |