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Identity Manager 9.3 - Administration Guide for Connecting to ServiceNow

ServiceNow Module Overview Installation One Identity Manager for Service Catalog ServiceNow Mid Server Support Logging Troubleshooting

ServiceNow Mid Server Support

The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a

ServiceNow instance and external applications (Example: One Identity Manager App Server). MID Servers help you to control and secure how ServiceNow communicates with your organization’s systems, especially those behind a firewall. This is optional and it can be used to communicate with the App Server, in case if direct communication to One Identity Manager App Server is not possible from ServiceNow.

You can setup a Mid Server by following the steps listed below.

Creating a MID Server Administrator User

  1. Open the customer instance.

  2. Navigate to ALL | Organization | User.

  3. Create a new user and set the password, e.g.: Name “AdminMIDServer”, First Name: Admin, Last Name: MidServer.

  4. Set the role of the user as mid_server.

Creating a Service Account User

  1. Navigate to Computer Management | Local Users and Groups | Users.

  2. Create a new user account and set up the password.

  3. Open Local Security Policy.

  4. Navigate to Local Security | User Rights Assignment | Log on as a Service.

  5. Add the newly created user.

Installing Mid Server in ServiceNow

  1. Open the customer instance.
  2. Navigate to ALL | MID Server | Download.
  3. Download Windows (MSI) for Windows.
  4. Create a Folder “MIDServer”.
  5. Copy Installation MSI in “MidServer” folder.
  6. Run Installation.
  7. Update values in “Configure Mid Server Connection Settings”.
    1. Authentication Type is Basic.
    2. ServiceNow Instance URL is <Customer Instance URL>
    3. ServiceNow MID Server UserName is < AdminMIDServer User Name>.
    4. ServiceNow MID Server Password is < AdminMIDServer Password>.
  8. Click Test Your Connection. It should display a successful message.
  9. Click Next.
  10. Update values in “Configure MID Server Service Settings.”
    1. MID Server Name, please update the name of the Mid Server, it can be any name of your choice. E.g. “OneIM_MIDServer”.
    2. Service Account Name, provide the name of the service account user.
    3. Service Account Password, provide the password of the service account password.
  11. Click Validate MID Service Settings. It should display the successful message.
  12. Click Next.
  13. Select the destination folder as C:/MIDServer.
  14. Complete the installation.
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