Recovering from a failed upgrade
By default, Quest Identity Manager for Unix version 1.0.x was installed at:
When upgrading from version 1.0.x, by default, One Identity Management Console for Unix is installed at:
When you install One Identity Management Console for Unix 2.x, it detects if Quest Identity Manager for Unix version 1.0.x is already installed.
If for some reason the upgrade procedure fails, make note of the step in the upgrade procedure where the failure occurred.
Here are the steps it takes:
- Stops the old IMU service.
- Disables the autostart flag.
- Installs version 2.x
- Migrates the data from the IMU database to the MCU database.
- Starts the new MCU service.
- Uninstalls IMU 1.0.x (if you selected this option)
If a failure occurs during the upgrade procedure that prevents the upgrade from completing successfully and you have not opted to uninstall the database, the original database will be intact.
To recover from a failed upgrade
- Copy the backup of the application database to the Quest Identity Manager for Unix version 1.0.x data directory.
- Uninstall Management Console for Unix.
See Installing and uninstalling the console on Windows for instructions.
- Reinstall the IMU version 1.0.x.
See the Quest Identity Manager for Unix 1.0.x Administrator's Guide for instructions.
Reports are slow
The console may appear to "stick" in the data collection phase while generating reports.
To troubleshoot this issue, consider these possible reasons:
- You are reporting on a large dataset.
- You have a slow connection with Active Directory.
- Your network connection is slow.
- The JVM memory size is too small. See JVM memory tuning suggestions for details.
Reset the supervisor password
The supervisor is the only account that has rights to change the supervisor account password in System Settings.
You entered the password for the supervisor account when you initially configured Management Console for Unix. See Set Supervisor Password dialog for details.
The easiest way to change the supervisor password, is to log into the console as the supervisor, navigate to System Settings | General | Change Password and modify it there. If you have forgotten the current supervisor account, you can reset the supervisor password by making changes to the configuration file. However, you must have administrator rights on the computer to access the file.
To reset the supervisor password
- Locate the custom.cfg file.
See Setting custom configuration settings for more information about customizing configuration settings for the mangement console.
- Add the following line to the end of the file:
-Dforce.supervisor.password.reset=new_password
where new_password is the new password.
- Save the custom.cfg file.
- Restart the Management Console for Unix service.
- Log onto the mangement console as supervisor and provide the new password.
- Remove the line added in Step 2 from the custom.cfg file and save the configuration file.
Note: If you leave the -Dforce.supervisor.password.reset parameter in the custom.cfg file, the mangement console will reset the specified password each time you start the service.
Running on a Windows 2008 R2 domain controller
When running Management Console for Unix on a Windows 2008 R2 Domain Controller, you must change your User Account Control Settings.
To change your User Account Control Settings
-
From the Start menu, navigate to Control Panel | User Account | User Accounts | Change User Account Control settings.
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On the User Account Control Settings dialog, adjust the notification level to Never notify and click OK.
