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One Identity Safeguard for Privileged Passwords 2.11 - Administration Guide

Introduction System requirements Using the virtual appliance and web management console Using the cloud Setting up Safeguard for Privileged Passwords for the first time Search box Using the web client Installing the desktop client Using the desktop client Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings Sessions settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions Appendix E: Historical changes by release Glossary

Power options

Use the power options in the Recovery Kiosk to remotely restart or shut down the physical appliance or Azure virtual deployment.

  • You can use the Reboot option in the Recovery Kiosk to restart the appliance. Reboot from the Recovery Kiosk if you cannot access the Safeguard for Privileged PasswordsWindows desktop client, web client, or API to restart the appliance using the normal procedures. Reboot the Azure virtual deployment.
  • You must use the Shut Down option in the Recovery Kiosk to shutdown the physical appliance or Azure virtual deployment.

Rebooting the appliance

Restarting the appliance from the Recovery Kiosk is available.

If you cannot access the Safeguard for Privileged Passwords Windows desktop client, web client, or API to restart the appliance using the normal procedures, you can restart the appliance or Azure VM from the Recovery Kiosk.

To reboot the appliance

  1. From the Recovery Kiosk, select the Power Options | Reboot option.
  2. Press the right arrow.
  3. When prompted, select Yes to start the reboot or No to return to the main option screen.

Shutting down the appliance

Shutting down the appliance from the Recovery Kiosk is available. You must use the Recovery Kiosk to manually shutdown the Safeguard for Privileged Passwords 2000 Appliance. You can also shut down the Azure virtual machine deployment.

To shut down the appliance

  1. From the Recovery Kiosk, select the Power Options | Shut Down option.
  2. Press the right arrow.
  3. When prompted, select Yes to shut down the appliance or No to return to the main option screen.

Admin password reset

If your Bootstrap Administrator's password is locked out when using the hardware appliance or Azure virtual deployment, you can reset it to the initial password.

NOTE: If a user has not logged onto Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account. This is set using the Disable After setting in Administrative Tools | Settings | Safeguard for Privileged Passwords Access | Login Control.

To reset the Bootstrap Administrator's password

  1. From the Recovery Kiosk, select the Admin Password Reset option.
  2. Press the right arrow.
  3. At id, enter your identification and press the Tab key (or down arrow).
  4. At Get Challenge, press the Enter key.

    Safeguard for Privileged Passwords produces a challenge.

  5. Copy and paste the challenge and send it to One Identity Support.

  6. When you get the response from One Identity Support, copy and paste the response into the kiosk screen and select Reset Password.

    • A challenge response is only good for 48 hours.
    • Do not navigate away from the page or refresh during a challenge response operation. Doing so will invalidate the challenge response.

One Identity Support resets the Bootstrap Administrator's password back to Admin123.

NOTE:Best practice: To keep your appliance secure, change the default password for the Bootstrap Administrator’s account.
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