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Introduction
System requirements and versions
Web client system requirements
Web management console system requirements
Supported platforms
Licenses
Long Term Support (LTS) and Feature Releases
Using API and PowerShell tools
Using the virtual appliance and web management console
Cloud deployment considerations
Setting up Safeguard for Privileged Passwords for the first time
Step 1: Create the Authorizer Administrator
Step 2: Authorizer Administrator creates administrators
Step 3: Appliance Administrator configures the appliance
Step 4: User Administrator adds users
Step 5: Asset Administrator adds managed systems
Step 6: Security Policy Administrator adds access request policies
Using the web client
Home
Privileged access requests
Configuring alerts
Password release request workflow
Appliance Management
Requesting a password release
Approving a password release request
Reviewing a completed password release request
SSH key release request workflow
Requesting an SSH key release
Approving an SSH key release request
Reviewing a completed SSH key release request
Session request workflow
Appliance
Asset Management
Appliance Diagnostics
Appliance Information
Debug
Licensing settings
Factory Reset
Lights Out Management (BMC)
Network Diagnostics
Networking
Operating System Licensing
SSH Algorithms
Patch Updates
Power
Support bundle
Time
Time Zone
Backup and Retention
About backups
Archive servers
Audit Log Maintenance
Backup and Restore
Certificates
Run Now
Download a backup
Upload a backup
Restore a backup
Archive backup
Backup settings
Backup protection settings
Backup Retention
Authorize VM Compatible Backups
About Certificate Signing Requests (CSRs)
Audit Log Signing Certificate
Certificate Signing Request
Hardware Security Module Certificates
Cluster
Enable or Disable Services
External Integration
Installing a Hardware Security Module client certificate
Assigning a Hardware Security Module client certificate
Uploading a Hardware Security Module server certificate
SMTP Certificate
SSL/TLS Certificates
Creating an SSL/TLS Certificate Signing Request
Installing an SSL/TLS certificate
Assigning an SSL/TLS certificate to appliances
Syslog Client Certificate
Trusted CA Certificates
Email
Email Events
Email Templates
Hardware Security Module
SNMP
Starling
Syslog
Syslog Events
Ticket systems
Real-Time Reports
Safeguard Access
Appliance Management Settings
ServiceNow ticketing system integration
Remedy ticketing system integration
Not integrated with ticketing system
Trusted Servers, CORS, and Redirects
Account Automation
Accounts
Security Policy Management
Properties (account)
Owners tab (account)
Dependent Assets (account)
Check and Change Log tab (account)
Discovered SSH Keys (account)
History tab (account)
Managing accounts
Assets
Properties tab (asset)
Accounts tab (asset)
Account Dependencies tab (asset)
Owners tab (asset)
Discovered SSH Keys (asset)
Discovered Services tab (asset)
History tab (asset)
Managing assets
Partitions
Adding an asset
General tab (add asset)
Connection tab (add asset)
Checking an asset's connectivity
Assigning an asset to a partition
Assigning a profile to an asset
Manually adding a tag to an asset
Adding an account to an asset
Adding account dependencies
Adding users or user groups to an asset
Deleting an asset
Account Discovery tab (add asset)
Downloading a public SSH key
About service accounts
About Test Connection
SSH Key
Directory Account
Starling Connect
Local System Account
Password (local service account)
Access Key
None
Management tab (add asset)
Attributes tab (edit asset)
About profiles
Properties tab (partitions)
Assets tab (partitions)
Accounts tab (partitions)
Owners tab (partitions)
Password Profiles tab (partitions)
SSH Key Profiles tab (partitions)
History tab (partitions)
Managing partitions
Discovery
Adding a partition
Adding assets to a partition
Adding an account to a partition
Removing assets from a partition
Adding users or user groups to a partition
Creating a password profile
Creating an SSH key profile
Setting a default partition
Setting a default profile
Assigning assets or accounts to a password profile and SSH key profile
Deleting a partition
Asset Discovery
Profiles
Asset Discovery job workflow
Adding an Asset Discovery job
Asset Discovery Results
Account Discovery
Account Discovery Results
Discovered Accounts
Service Discovery Results
Discovered Services
SSH Key Discovery
General tab (asset discovery)
Information tab (asset discovery)
Asset Discovery Rules tab (asset discovery)
Deleting an Asset Discovery job
Add Condition (asset discovery)
Edit Connection Template (asset discovery)
Add Asset Profile (asset discovery)
Schedule tab (asset discovery)
Password Profiles (profiles)
Tags
Properties tab (profiles)
Assets tab (profiles)
Accounts tab (profiles)
View Password Profile Components (profiles)
Managing password profiles
Adding a password profile
Password Profiles
Setting a default password profile
Deleting a password profile
SSH Key Profiles (profiles)
Managing SSH key profiles
Adding a tag for tagging of assets or asset accounts
Deleting an asset or asset account tag
Modifying an asset or asset account tag
Copying an asset or asset account tag to another partition
Viewing asset and asset account tag assignments
Registered Connectors
Custom platforms
Access Request Activity
Account Groups
User Management
Properties tab (account group)
Accounts tab (account group)
Access Request Policies tab (account group)
History tab (account group)
Managing account groups
Application to Application
About Application to Application functionality
Setting up Application to Application
Adding an application registration
Deleting an application registration
Regenerating an API key
Making a request using the Application to Application service
Cloud Assistant
Asset Groups
Properties tab (asset group)
Assets tab (asset group)
Access Request Policies tab (asset group)
History tab (asset group)
Managing asset groups
Entitlements
General tab (entitlements)
Users tab (entitlements)
Access Request Policies tab (entitlements)
History tab (entitlements)
Managing entitlements
Linked Accounts
User Groups
Adding an entitlement
How Safeguard for Privileged Passwords evaluates policy when a user submits an access request
Creating an access request policy
General tab (create access request policy)
Security tab (create access request policy)
Scope tab (create access request policy)
Workflow tab (create access request policy)
Adding users or user groups to an entitlement
Deleting an access request policy
Modifying an access request policy
Copying an access request policy
Deleting an entitlement
Properties tab (user groups)
Users tab (user groups)
Entitlements tab (user groups)
History tab (user groups)
Managing user groups
Security Policy Settings
Users
Reports
Properties tab (user)
User Groups tab (user)
Entitlements tab (user)
History (user)
Managing users
User Groups
Properties tab (user groups)
Users tab (user groups)
Entitlements tab (user groups)
History tab (user groups)
Managing user groups
Time Zone
Activity Center
Disaster recovery and clusters
Applying search criteria
Saving search criteria and loading previously saved search criteria
Generating an activity audit log report
Scheduling an activity audit log report
Editing or deleting a saved search or scheduled report
Viewing event details
Auditing request workflow
Sorting report results
Entitlement reports
Exporting a detailed user entitlement report
Ownership reports
Enrolling replicas into a cluster
Unjoining replicas from a cluster
Maintaining and diagnosing cluster members
Administrator permissions
About Offline Workflow Mode
Failing over to a replica by promoting it to be the new primary
Activating a read-only appliance
Diagnosing a cluster member
Patching cluster members
Using a backup to restore a clustered appliance
Resetting a cluster that has lost consensus
Performing a factory reset
Unlocking a locked cluster
Troubleshooting tips
Appliance Administrator permissions
Asset Administrator permissions
Auditor permissions
Authorizer Administrator permissions
Help Desk Administrator permissions
Operations Administrator permissions
Security Policy Administrator permissions
User Administrator permissions
Preparing systems for management
Preparing ACF - Mainframe systems
Preparing Amazon Web Services platforms
Preparing Cisco devices
Preparing Dell iDRAC devices
Preparing VMware ESXi hosts
Preparing Fortinet FortiOS devices
Preparing F5 Big-IP devices
Preparing HP iLO servers
Preparing HP iLO MP (Management Processors)
Preparing IBM i (AS/400) systems
Preparing JunOS Juniper Networks systems
Preparing MongoDB
Preparing MySQL servers
Preparing Oracle databases
Preparing PAN-OS (Palo Alto) networks
Preparing PostgreSQL
Preparing RACF mainframe systems
Preparing SAP HANA
Preparing SAP Netweaver Application Servers
Preparing Sybase (Adaptive Server Enterprise) servers
Preparing SonicOS devices
Preparing SonicWALL SMA or CMS appliances
Preparing SQL Servers
Preparing Top Secret mainframe systems
Preparing Unix-based systems
Preparing Windows systems
Preparing WinRM systems
Preparing Windows SSH systems
Minimum required permissions for Windows assets
Troubleshooting
Appliance is sick
Connectivity failures
Frequently asked questions
Change password or SSH key fails
Incorrect authentication credentials
Missing or incorrect SSH host key
No cipher supported error
Service account has insufficient privileges
Cannot connect to remote machine through SSH or RDP
Cannot delete account
Cannot play session message
Domain user denied access to Safeguard for Privileged Passwords
LCD status messages
My Mac keychain password or SSH key was lost
Password fails for Unix host
Password or SSH key is pending a reset
Password or SSH key profile did not run
Recovery Kiosk (Serial Kiosk)
Appliance information (Recovery Kiosk)
Power options
Admin password reset
Factory reset from the Recovery Kiosk
Support bundle
Replica not adding
System services did not update or restart after password or SSH key change
Test Connection failures
Test Connection failures on archive server
Certificate issue
Cipher support
Domain controller issue
Networking issue
Windows WMI connection
Timeout errors causing operations to fail
User locked out
User not notified
How do I audit transaction activity
How do I configure external federation authentication
Appendix A: Safeguard ports
Appendix B: SPP and SPS join guidance
Appendix C: Regular Expressions
About us
How do I add an external federation provider trust
How do I create a relying party trust for the STS
How do I add an external federation user account
How do I manage accounts on unsupported platforms
How do I modify the appliance configuration settings
How do I prevent Safeguard for Privileged Passwords messages when making RDP connections
How do I set up telnet and TN3270/TN5250 session access requests
How do Safeguard for Privileged Passwords database servers use SSL
What are the access request states
What do I do when an appliance goes into quarantine
When does the rules engine run for dynamic grouping and tagging
Why did the password or SSH key change during an open request
Cannot play session message
Domain user denied access to Safeguard for Privileged Passwords
If you add a directory user who has the User must change password at next logon option enabled in Active Directory, Safeguard for Privileged Passwords prevents that user from logging in. There are two ways to allow the directory user to log in to Safeguard for Privileged Passwords successfully:
- Have the directory user use their domain account to log in to an asset joined to Active Directory. When prompted they can change their password. This fulfills the User must change password at next logon requirement.
-OR-
- Have the domain administrator disable the option in Active Directory for the directory user.
LCD status messages
The Safeguard for Privileged Passwords Appliance has an LCD screen that displays the status of the appliance as it is starting and as it progress through certain operations.
As it proceeds through its various stages, it displays the following LCD status messages. First boot setup refers to the initial configuration of Safeguard for Privileged Passwords, which normally happens at the factory when the appliance is deployed and after a factory reset.
- Apply Update xx%: Shows the percentage completed as the appliance progresses through an update operation.
- Factory Reset xx%: Shows the percentage completed as the appliance progresses through a factory reset.
- First boot ... <version>: Displays after the first boot completes while it is waiting for Safeguard for Privileged Passwords to load.
- First Boot Setup xx%: Shows the percentage completed as the appliance is being configured for the first time.
- Preparing for first boot setup: Displays after a factory reset and before the appliance starts configured for the first time.
- Quarantine: Indicates the appliance in a Quarantine state. For more information, see What do I do when an appliance goes into quarantine.
- Starting core: Indicates that Safeguard for Privileged Passwords is being loaded.
- Starting database: Indicates that the Safeguard for Privileged Passwords database is being loaded.
- Starting reboot: Indicates the appliance is being rebooted.
- Starting services: Indicates that Safeguard for Privileged Passwords services are being loaded.
- Starting shut down: Indicates the appliance is being shut down.
- Starting web: Indicates that the web services are being loaded.
When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>.
Appliance LCD and controls
The front panel of the Safeguard for Privileged Passwords 4000 Appliance, 3000 Appliance and 2000 Appliance contain the following controls for powering on, powering off, and scrolling through the LCD display.
-
Green check mark button: Use the Green check mark button to start the appliance. Press the Green check mark button for NO more than one second to power on the appliance.
Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage. -
Red X button: Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.
Caution: Once the Safeguard for Privileged Passwords Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage. - Down, up, left, and right arrow buttons: When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>. Use the arrow buttons to scroll through the following details:
- Serial: <appliance serial number>
- X0: <appliance IP address>
- MGMT: <management IP address>
- MGMT MAC: <media access control address>
- IPMI: <IP address for IPMI>
| Control | Description | ||
|---|---|---|---|
|
Green check mark button |
Use the Green check mark button to start the appliance. Press the Green check mark button for NO MORE THAN one second to power on the appliance.
| ||
|
Red X button |
Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.
| ||
| Down, up, left, and right arrow buttons |
When the appliance is running, the LCD home screen displays:
Use the arrow buttons to scroll through the following details:
|