Appliance Diagnostics
Appliance Administrators can execute a trusted, secure appliance diagnostics package to help solve issues with configuration, synchronization, and clustering, as well as other other internal challenges. The appliance diagnostics package is available from the web Support Kiosk, not the Serial Kiosk (Recovery Kiosk). The appliance diagnostics package can be used even when the appliance is in quarantine. To protect against external threats, Safeguard rejects illegitimate appliance diagnostics packages. The manifest file in the appliance diagnostics package lists criteria that may include the minimum Safeguard version, appliance ID, and expiration time-stamp UTC. New product code and database changes are not included in an appliance diagnostics package.
web client: Navigate to 
Appliance > Appliance Diagnostics.
- The state of the appliance displays (for example, Online). Click
Refresh to update the state.
- If no appliance diagnostics package has been loaded, click Upload Diagnostics, select the appliance diagnostics package file that has an .sgd extension, then click Open.
- If the upload criteria is not met, the appliance diagnostics package is not uploaded and a message like the following displays: The minimum Safeguard version needed to run this diagnostic package is <version>.
- If the upload is successful, the Diagnostic Package Information displays with the Status of Staged. You can:
- Select Execute and wait until the Status changes to Completed or Error.
- Select Remove to delete the appliance diagnostics package and the associated log file.
- Once uploaded, you can perform these activities.
- If the Expiration Date has not passed, you can select Execute to execute the appliance diagnostics package again.
- Select Delete to delete the appliance diagnostics package, the associated log file, and stop any appliance diagnostics package that is running. Before uploading a different appliance diagnostics package, you must delete the current one because there can be only one appliance diagnostics package per appliance.
- Select Download Log to save the log file. Audit log entries are available through the Activity Center during and after execution and are part of the appliance history. A log is also available during and after execution until the diagnostic package has been deleted.
Appliance Information
It is the responsibility of the Operations Administrator or the Appliance Administrator to monitor the status of the appliance.
To go to Appliance Information:
- web client: Navigate to Appliance > Appliance Information.
To refresh:
- web client: Select the number of seconds to refresh in Refresh every 30 seconds . A refresh is started immediately when the value is changed and the next refresh is scheduled based on the selected value.
The following information displays.
Table 18: Appliance properties
| Appliance Name |
The name of the appliance.
The Appliance Administrator can modify the name. Click  Edit to enable the Appliance Name text box. Enter a new appliance name and click Save. |
|
Host DNS Suffix |
The host DNS suffix name.
The Appliance Administrator can modify the name. Click Edit to enable the Host DNS Suffix text box. Enter a new name and click Save. |
|
Host |
The appliance network server IP address.
|
| Appliance Version |
The version of the Safeguard for Privileged Passwords Appliance. |
| Uptime |
The amount of time (hours and minutes) the appliance has been running. |
|
Last Boot Date |
The last date the appliance was booted up. |
General tab information
Disk is a graphical display of the amount of used and free disk space. When the disk usage is over 80%, the log reflects: DiskUsageWarningEvent.
Table 19: General tab
| Manufacturer |
The system manufacturer. |
| Model |
The system model. |
| Bios Description |
The system bios description. |
| Bios Serial Number |
The system's bios serial number. |
| Serial Number |
The media access control address (MAC address) assigned to the network interface for communications. |
| Ship Date |
The appliance ship date. |
| Processor |
The processor information. |
| Virtual Memory |
The virtual memory allocation. |
| Physical Memory |
The physical memory allocation. |
|
TLS 1.2 only |
Click this toggle to disable earlier versions of the Transport Layer Security (TLS) protocol and use only TLS v1.2.
NOTE: You must reboot your appliance after enabling TLS 1.2 only.
web client:  enabled and  disabled |
Performance tab
Table 20: Performance tab
|
Total CPU and Core_n |
Displays the CPU information and the performance utilization of your appliance. |
| Memory |
Displays the memory usage of your appliance; what is currently in use and what is free. |
|
Disk Space |
Displays the disk space used and free. |
Shutting down the appliance
You can power down an appliance from the web client or directly from the appliance itself.
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Caution: Rebooting the appliance causes a service outage for any current users. |
To shut down an appliance
You can shut down your appliance from the web client via Appliance > Power. For more information, see Power.
Appliance: Shut down from the appliance
You can use the Red X button on the front panel of the appliance to shut it down. Press and hold the Red X button for four seconds until it displays POWER OFF.
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Caution: Once the Safeguard appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage. |
Restarting the appliance
You can restart an appliance from the web client or directly from the appliance itself.
To restart an appliance
You can restart your appliance from the web client via Appliance > Power. For more information, see Power.
Appliance: Restart from the appliance
After the appliance powers off, you will need physical access to start it. Press the Green check mark button on the front panel of the appliance for NO MORE than one second to power on the appliance.
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Caution: Once the Safeguard appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage. |
