Appliance LCD and controls
The front panel of the One Identity Safeguard for Privileged Passwords 4000 Appliance, 3000 Appliance and 2000 Appliance contain the following controls for powering on, powering off, and scrolling through the LCD display.
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Green check mark button: Use the Green check mark button to start the appliance. Press the Green check mark button for NO more than one second to power on the appliance.
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Caution: Once the SPP Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage. |
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Red X button: Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.
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Caution: Once the SPP Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage. |
- Down, up, left, and right arrow buttons: When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>. Use the arrow buttons to scroll through the following details:
- Serial: <appliance serial number>
- X0: <appliance IP address>
- MGMT: <management IP address>
- MGMT MAC: <media access control address>
- IPMI: <IP address for IPMI>
Table 229: Appliance LCD and controls
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Green check mark button |
Use the Green check mark button to start the appliance. Press the Green check mark button for NO MORE THAN one second to power on the appliance.
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Caution: Once the SPP Appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage. | |
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Red X button |
Use the Red X button to shut down the appliance. Press and hold the Red X button for four seconds until the LCD displays POWER OFF.
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Caution: Once the SPP Appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage. | |
| Down, up, left, and right arrow buttons |
When the appliance is running, the LCD home screen displays:
Use the arrow buttons to scroll through the following details:
- Serial: <appliance serial number>
- X0: <appliance IP address>
- MGMT: <management IP address>
- MGMT MAC: <media access control address>
- IPMI: <IP address for IPMI>
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My Mac keychain password or SSH key was lost
The keychain in Macintosh OS X is the Apple password and SSH key management system. A keychain can store all your passwords and SSH keys for applications, servers, and web sites, or even sensitive information unrelated to your computer, such as credit card numbers or personal identification numbers (PINs) for bank accounts.
If you have added a Mac OS X system to SPP, you may receive a message that says, The system was unable to unlock your login keychain. That is because SPP automatically updates the account passwords on all managed systems based on the policies your Security Policy Administrator has configured, but it does not update the keychain password.
Password fails for Unix host
Some Unix systems silently truncate passwords to their maximum allowed length. For example, Macintosh OS X only allows a password of 128 characters. If an Asset Administrator creates a profile with an Account Password Rule that sets the password length to 136 characters, when SPP changes the password for an account governed by that profile, the asset's operating system truncates the new password to the allowable length and does not return an error; however, the full 136-character password is stored in SPP. This causes the following issues:
Password or SSH key is pending a reset
If a user receives a persistent message that states either of the following types of messages, the account password or SSH key is stuck in a pending password/SSH key change state:
- You cannot checkout the password or SSH key for this account while another request is pending password or SSH key reset
- This account has password or SSH key requests which have not yet expired or have to be reviewed. It cannot be deleted now"
Possible solutions:
- Ensure that the service account for the asset associated with this account is working. Then manually change the account password or SSH key . See: Checking, changing, or setting an account password and Checking, changing, or setting an SSH key.
- Or, if the service account for the asset is working properly and the policy governing the account allows emergency access and has enabled multiple users simultaneous access, you can instruct the user to request the password or SSH key using Emergency Access.
You can allow new access requests whether a prior request is approved or not approved. In other words, no requests will be blocked based on the approval status of a prior request. Setting the Pending reviews do not block access check box only pertains to future requests. For more information, see Workflow tab (create access request policy).
