Assign Passcode
Use this workflow to configure the Assign Passcode task for the Helpdesk Site. By using this task, helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.
The default configuration of this workflow is the following:
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Assign passcode.
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Unlock Q&A profile.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.
Reset Password
You can use this workflow to configure the Reset Password task for the Helpdesk site. Helpdesk operators use this task to reset user passwords in managed domains and other connected data sources, if applicable.
The default configuration of this workflow is the following:
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Authentication Methods.
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Reset password in Active Directory.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.
Unlock Account
You can use this workflow to configure the Unlock Account task for the Helpdesk site.
The default configuration of this workflow is the following:
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Authentication Methods.
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Unlock account.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.
Unlock Profile
You can use this workflow to configure the Unlock Profile task for the Helpdesk site. By using this task, helpdesk operators can unlock user's profiles that are locked as a result of a sequence of failed attempts to provide the correct answers to secret questions.
The default configuration of this workflow is the following:
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Unlock profile.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.