You can use this workflow to configure the Verify User Identity task for the Helpdesk Site. A helpdesk operator should verify user identity before performing any password management task.
The default configuration of this workflow is the following:
Authentication Methods.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
You can use this workflow to configure the Assign Passcode task for the Helpdesk Site. By using this task helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.
The default configuration of this workflow is the following:
Assign passcode.
Unlock Q&A profile.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
You can use this workflow to configure the Reset Password task for the Helpdesk Site. Helpdesk operators use this task to reset user passwords in managed AD LDS instances and other connected data sources, if applicable.
The default configuration of this workflow is the following:
Authentication Methods.
Reset password in AD LDS.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
You can use this workflow to configure the Unlock Account task for the Helpdesk Site.
The default configuration of this workflow is the following:
Authentication Methods.
Unlock account.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
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