You can use this workflow to configure the Unlock Profile task for the Helpdesk Site. By using this task, helpdesk operators can unlock user's profiles that are locked out as a result of a sequence of failed attempts to provide the correct answers to secret questions.
The default configuration of this workflow is the following:
Unlock profile.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
You can use this workflow to configure the Enforce Update of Profile task for the Helpdesk Site. Helpdesk operators can perform this task to require users to update their Q&A profiles so that the profiles meet requirements of the current Q&A policy.
The default configuration of this workflow is the following:
Enforce update of profile.
Restart workflow if error occurs.
Email user if workflow succeeds.
Email user if workflow fails.
All built-in activities available in the helpdesk workflows fall into the following categories: authentication, actions and notifications.
Authentication activities are a group of activities that provide different authentication options, for example authentication with Questions and Answers profiles, or phone-based authentication.
The actions category includes activities that are core components of the helpdesk workflows, for example Unlock Account, Assign Passcode, and other activities.
Notification activities are activities that you can use to configure email notifications for users and administrators, and specify conditions under which the notifications should be sent.
The following sections describe the helpdesk activities and provide information about the settings specific to each activity.
This section describes workflow activities that provide different authentication options.
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