The following describes details regarding your VPN connection and configuration. Make sure that you read and understand these guidelines.

• The parameters collected to set up your VPN initially are used to provision explicit network routes in Azure to connect your Safeguard On Demand instance to your own network.

  CAUTION: If you are planning to change your VPN settings or other aspects of network configuration (for example, firewall rules), contact One Identity Support in advance to ensure that the One Identity Cloud Operations Team can make suitable changes to keep your network connected.

• As part of the provisioning process, you should receive a "VPN Configuration Bundle" which is created by the One Identity Cloud Operations Team to connect to your VPN device. Apply this script to your VPN configuration to set up the connection between your on-premises network and the VPN Gateway the One Identity Cloud operations provisions for you.

• One Identity monitors the VPN connection and raises an alarm condition if the VPN appears to be disconnected for approximately 15 minutes.

• One Identity uses the Azure Gateway product, which supports several common on-premises VPN devices.

  For more information, see About VPN devices and IPsec/IKE parameters for Site-to-Site VPN Gateway connections in the Microsoft VPN Gateway documentation.

  For additional troubleshooting and configuration information, see the Microsoft VPN Gateway documentation.