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Identity Manager 9.2.1 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Managing escalated requests
Attestation
Managing attestation inquiries directed at you Managing attestations Attestors for attestation cases Displaying attestation history Auditing attestations My attestation cases Managing escalated attestation cases Pending attestations
Compliance Responsibilities
Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Managing task delegations Ownerships Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Sending reminders about escalated attestation cases

If attestors have not yet processed an attestation case, you can send a reminder email to them to remind them about approving it.

The following options are available for sending reminders:

  • You can select a specific attestation case that shows its attestors and then send a reminder about this attestation case to one specific attestor (see Option 1).

  • You can show all the attestation that still need to make approval decisions about attestation cases and then send a reminder to one specific attestor (see Option 2).

To send a reminder to attestors of a selected attestation case

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the escalated attestation case you want to see.

  3. On the Pending Attestations page, in the list, click the attestation case that has the attestors you want to send a reminder to.

  4. In the details pane, click Actions > Send a reminder mail.

  5. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  6. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  7. Edit the email and send it to the attestor.

To send a reminder a specific attestor about pending attestation cases

  1. In the menu bar, click Attestation > Escalation.

  2. On the Attestation Escalation Approval page, click the attestation policy of the escalated attestation case you want to see.

  3. On the Pending Attestation page, click View attestors for pending attestation cases.

  4. In the Send a reminder mail dialog, next to the identity you want to notify, click Send a mail.

  5. Select the email program that you want to use.

    This opens an email template with the attestor's email address.

  6. Edit the email and send it to the attestor.

Related topics

Sending reminders about attestation runs

If attestors have not yet processed an attestation case, you can send a reminder email to them to remind them about approving it.

To send a reminder to all attestors of all attestation runs

  1. In the menu bar, click Attestation > Governance Administration.

  2. On the Governance Administration page, click Attestation runs.

  3. On the Attestation Policy Runs page, click Remind attestors of ALL visible runs.

  4. (Optional) In the Send reminder mail dialog, enter a message for the attestors. This message is added to the reminder.

  5. Click Send reminder.

To send a reminder to attestors of a selected attestation run

  1. In the menu bar, click Attestation > Governance Administration.

  2. On the Governance Administration page, click Attestation runs.

  3. On the Attestation Runs page, click the attestation run that has the attestors you want to remind.

  4. Perform one of the following actions:

    • To send a reminder to all attestors of the attestation run, click Send reminder in the details pane.

    • To send a reminder to specific attestors of the attestation run, in the details pane, click the Attestors tab, select the check boxes in front of the corresponding attestors and click Send reminder.

  5. (Optional) In the Send reminder mail dialog, enter a message for the attestors. This message is added to the reminder.

  6. Click Send reminder.

Related topics

Grouping attestation policies (using policy collections)

To start attesting multiple attestation policies at the same time, you can group different attestation policies into a so-called policy collection. For example, this can be used in the context of an audit, when different attestations are run that have related content.

The following policies apply to policy collections:

  • You can assign an attestation policy to just one policy collection.

  • You cannot start attestation policies that belong to a policy collection separately.

  • When samples are attested, the same sample is used for all the attestation policies that belong to one policy collection.

Detailed information about this topic

Displaying policy collections

To obtain an overview, you can display policy collections.

To display policy collections

  1. In the menu bar, click Attestation > Policy collections.

    This opens the Policy Collections page.

  2. (Optional) To display the main data of a policy collection, click the policy collection.

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