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Identity Manager 9.2.1 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Managing escalated requests
Attestation
Managing attestation inquiries directed at you Managing attestations Attestors for attestation cases Displaying attestation history Auditing attestations My attestation cases Managing escalated attestation cases Pending attestations
Compliance Responsibilities
Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Managing task delegations Ownerships Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Requests - Identity ((page description))

To open the Requests – Identity page go to Responsibilities > My Responsibilities > Identities > select identity > Requests.

On the Requests - Identity page you can view all the requests an identity has requested itself or that have been requested for them (see Displaying my identity requests).

The following tables give you an overview of the various features and content on the Requests – Identity page.

Table 282: Controls

Control

Description

Advanced search

The advanced search allows you to control which product requests are displayed:

  • Requests submitted by the selected identity for itself: Select this check box to display product requests placed by the selected identity for themselves.

  • Requests submitted by the selected identity for others: Select this check box to display product requests placed by the selected identity for other identities.

  • Requests submitted by others for the selected identity: Select this check box to display product requests placed by other identities for the selected identity.

  • Submitted requests in the selected identity's organization: Select this check box to display product requests placed in the selected identity's scope of responsibility.

  • Filter by request number: Enter the request number of the request you want to display.

  • pending: Select this check box to display product requests that are not yet approved (status: Request).

  • Approved: Select this check box to display product requests that have been granted approval (status: Assigned).

  • Canceled or denied or unsubscribed: Select this check box to display product requests that have been canceled, denied, or unsubscribed.

Click Search to apply the filter criteria to the request history.

Click Reset to reset the filter criteria to the default search.

Table 283: Columns

Column

Description

Product

Shows the name of the product that was requested.

State

Shows the current status of the product.

The following status' are possible:

  • Assigned: The product request was successful and the product was successfully assigned.

  • Request: The product request is still awaiting an approval decision (it is still in the request workflow). In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Pending: The product request is waiting for an approval decision from an approver. In the details pane, on the Workflow tab, you can see what the approval is waiting for.

  • Approved: The product request was granted approval by the approver and continues along the workflow. In the details pane, on the Workflow tab, you can see the current position in the workflow.

  • Renewal: The product has been renewed (see Renewing products with limit validity periods).

  • Unsubscription: The product is in the process of being unsubscribed (see Unsubscribing products).

  • Denied: The request for this product was denied. The reason for denying may be a policy or rule violation or the manager not verifying the request if it is only temporary. In the details pane, on the Workflow tab, you can see when and why the request was denied. .

  • Canceled: The product request was canceled or the system could not carry out the request (for example, because an identity for verifying it was not given or the validity period expired). In the details pane, on the Workflow tab, you can see when and why the request was canceled.

  • Unsubscribed: The product was unsubscribed (see Unsubscribing products). In the details pane, on the Workflow tab, you can see when and why the request was unsubscribed.

Request date

Shows when the product was requested.

TIP: If you only want to display products that were requested within a certain time period, click Filtering: Request date next to the column header and select the appropriate options.

Recipient

Shows for whom the product was requested.

Shopping cart

Shows you the request number of the total request with which the product was requested.

TIP: You can show less data by using the column filters. For more information, see Filtering.

NOTE: On the following tabs, you can show other useful information about each product in the details pane. To do this, click the product in the list:

  • Information: Displays general information about a request. The information displayed varies and is dependent on the service category from which the request was triggered.

  • Workflow: Displays the life cycle chronologically as from the time of request.

  • Compliance: Displays possible rule violations for this request.

Entitlements – Identity (page description)

To open the Entitlements – Identity page go to Responsibilities > My Responsibilities > Identities > select identity > Entitlements.

On the Entitlements – Identity page, you can:

The following tables give you an overview of the various features and content on the Entitlements – Identity page.

Table 284: Controls

Control

Description

Deleting memberships

Use this button to delete selected entitlements (such as, membership in groups) (see Deleting my identities' entitlements). To do this, select the check box in front of the entitlement and click the button.

Table 285: Columns

Column

Description

Entitlement

Shows the entitlement's name.

Object type

Shows the entitlement type (for example, if it is a system role)

Origin

Shows how the entitlement was assigned. For example, the entitlement might have been assigned through a dynamic role.

TIP: You can show less data by using the column filters. For more information, see Filtering.

Delegations – Identity (page description)

To open the Delegations – Identity page go to Responsibilities > My Responsibilities > Identities > select identity > Delegations.

On the Delegations – Identity page, you can:

The following tables give you an overview of the various features and content on the Delegations – Identity page.

Table 286: Controls

Control

Description

Actions > Delete all delegations

Use this action to delete all existing delegations that the identity has triggered (see Deleting my identities' delegations).

NOTE: You cannot delete responsibilities that you have delegated to the identity here. Delete this delegation instead as described in Deleting delegations.

Actions > Delete delegation

Use this action to delete delegations that you have previously selected using the Select button (see Deleting my identities' delegations).

Actions > Select all

Use this action to select all the delegations and then delete them (see Deleting my identities' delegations).

Adding new delegations

Use this button to add a new delegation (see Adding delegations for my identities).

Table 287: Controls in the details pane of a delegation

Control

Description

Withdraw request

Use this button to cancel the selected delegation (see Canceling my identities' delegations).

Details

You can use this function to view details of all objects involved in the delegation (see Deleting my identities' delegations).

Table 288: Columns

Column

Description

Name

Shows you the name of the object whose responsibility has been delegated.

Delegator

Shows you the name of the identity that created the delegation.

Delegation recipient

Shows you the name of the identity to which the responsibility was delegated.

Assignment Method

Shows you what type of delegated responsibility it is. For example, if you delegate responsibility through an identity, the criteria is Identity manager.

Delete

Use the buttons to select delegations that you want to delete later using Actions > Delete delegation (see Deleting my identities' delegations).

TIP: You can show less data by using the column filters. For more information, see Filtering.

TIP: You can see more information about each action in the details pane.

Attestations – Identity (page description)

To open the Attestation – Cost center page go to Responsibilities > My Responsibilities > Identities > select identity > Attestation.

On the Attestation – Identity page, you can:

The following tables give you an overview of the various features and content on the Attestation – Identity page.

Table 289: Controls

Control

Description

View approvers for pending cases

Use this button to display all identities that still have to make approval decisions about attestation cases (see Displaying attestors of my identities' pending attestation cases). Then you can send reminder emails to these identities (see Sending reminders about my identities' pending attestation cases).

Send reminder

You can use this button to send reminder mails to all identities that still have attestation cases to approve on the current tab (see Sending reminders about my identities' pending attestation cases).

Approve

Opens the Pending Attestations – Identity page (see Pending attestations – Identity (page description)).

Use this button to make approval decisions about attestation cases pending for the identity (see Approving and denying my identities' attestation cases).

Table 290: Controls in the attestation case's details pane

Control

Description

Actions > Send a reminder mail

Use this action to display all identities that can make approval decisions about the attestation case (see Displaying attestors of my identities' pending attestation cases). Then you can send reminder emails to these identities (see Sending reminders about my identities' pending attestation cases).

Show details

You can use this button to display details about all the objects that are included in this attestation case (see Displaying attestation cases of my identities).

Table 291: Columns

Column

Description

Display name

Shows the name of the object included in the attestation case.

Attestation policy

Shows the name of the attestation policy in use.

State

Shows the current status of the attestation case.

The following status' are possible:

  • Pending: The attestation case is not closed yet and must still be approved.

  • Approved: The attestation case was approved. In the details pane, on the Workflow tab, you can see why the attestation case was granted approval.

  • Denied: The attestation case was denied. In the details pane, on the Workflow tab, you can see why the attestation case was denied approval.

New

Shows whether the attestation case is new. New cases have not been granted approval yet but might have been denied approval before.

Due date

Shows by when the attestation case must be completed.

Risk index

Show the attestation case's risk index.

TIP: You can show less data by using the column filters. For more information, see Filtering.

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