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Identity Manager 9.3 - Web Portal User Guide

General tips and getting started Managing background processes Managing reports Managing security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Sharing products with others Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing request approvals Managing request inquiries directed at you
Attestation
Managing attestations Managing attestation inquiries directed at you Displaying attestation history Managing your own attestation cases Managing pending attestations Revoking attestation case approvals
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships Managing my responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources Managing my team role
Managing responsibilities of my reports
Managing data
Managing departments Managing application roles Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Statistics Appendix: Attestation conditions and approval policies from attestation procedures

Decision guidance for request approvals

To help you evaluate and approve pending requests, you can use decision guidance to view past request approvals in the current context.

To display decision guidance

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, perform one of the following actions:

    • To approve a request, click Approve next to the request.

    • To deny a request, click Deny next to the request.

  4. In the Approve Request/Deny Request side panel, click the Decision Guidance side panel.

  5. (Optional) To control which requests are displayed, on the Decision Guidance tab, click (Filter) (see Using filters). For example, this allows you to show only requests for the same recipient.

  6. (Optional) To display details of a request, click the appropriate request.

Approving pending requests from newly created Active Directory groups

Identities can create Active Directory groups by requesting the New Active Directory security group or the New Active Directory distribution group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.

To approve a request to create a new Active Directory group

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click Approve next to the request for a new Active Directory group.

  3. In the Approve Request side panel, enter additional information about the new group:

    • Name: Enter a name for the group.

    • Group scope: Select the scope that specifies the range of the group's usage within the domain or forest. The group's scope specifies where the group is allowed to issue permissions. You can select one of the following group scopes:

      • Global group: Global groups can be used to provide cross-domain authorizations. Members of a global group are only user accounts, computers, and groups belonging to the global group’s domain.

      • Local: Local groups are used when authorizations are issued within the same domain. Members of a domain local group can be user accounts, computers, or groups in any domain.

      • Universal: Universal groups can be used to provide cross-domain authorizations available. Universal group members can be user accounts and groups from all domains in one domain structure.

    • Container: Click Select/Change and select a container for the group.

  4. (Optional) To specify a validity period for the Active Directory group, perform the following actions:

    1. In the Valid from field, specify as from when the Active Directory groups are valid.

    2. In the Valid until field, specify until when the Active Directory groups are valid.

  5. Perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics

Approving pending requests from newly created SharePoint groups

Identities can create SharePoint groups by requesting the New SharePoint group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.

To approve a request to create a new SharePoint group

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click Approve next to the request for a new SharePoint group.

  3. In the Approve Request side panel, enter additional information about the new group:

    • Site collection: Select a site collection where the group will be applied. A site collection groups sites together. User account and their access permissions are managed on the sites.

    • Display name: Enter a name for the new group.

    • Description: Enter a description for the SharePoint group.

  4. (Optional) To specify a validity period for the SharePoint group, perform the following actions:

    1. In the Valid from field, specify as from when the SharePoint groups are valid.

    2. In the Valid until field, specify until when the SharePoint groups are valid.

  5. Perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics

Approving new managers' pending requests

Managers can allocate new managers for their identities. To do this, they must select the new manager and a deadline in the future for changing managers (see Assigning other managers to my identities). An assignment of this type triggers a request of type New manager assignment.

If you have been selected as the new manger by the manager change, you receive an approval request from the previous manager. After you have accepted the change of manager, you automatically become the new manager on the given date.

You can cancel entitlements already assigned to the identity on the given date.

To approve an escalated assignment to a new manager

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, next to the New manager assignment request, click Approve.

  3. In the Approve Request side panel, expand the New manager assignment section.

  4. (Optional) If the identity has already been assigned entitlements or products, these will be removed or unsubscribed by default on the effective date. If you want the identity to retain these entitlements or products when transferring to the new manager, disable the check boxes next to the respective entitlements and products.

  5. (Optional) To specify from when the new manager is responsible for the identity, enter the date in the Valid from field. If you leave the field blank, the change of manager will be carried out immediately after approval.

  6. In the Approve Request side panel, perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

  7. Click Save.

Related topics
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