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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Assigning organizations

To assign a service item to departments, cost centers, and locations

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign organizations task.

    In the Add assignments pane, assign the organizations:

    • On the Departments tab, assign departments.

    • On the Locations tab, assign locations.

    • On the Cost centers tab, assign cost centers.

    TIP: In the Remove assignments pane, you can remove assigned organizations.

    To remove an assignment

    • Select the organization and double-click .

  4. Save the changes.

Assigning business roles

Installed modules: Business Roles Module

You can issue separate invoices according to the different company structures. Assign service items to business roles to do this.

To assign service items to business roles

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign business roles task.

    In the Add assignments pane, assign business roles.

    TIP: In the Remove assignments pane, you can remove assigned business roles.

    To remove an assignment

    • Select the business role and double-click .

  4. Save the changes.

Assigning functional areas

You can use One Identity Manager to assess the risk of assignments. The assessments can be evaluated separately by functional area. To do this, service items must be assigned to functional areas. For more detailed information, see the One Identity Manager Risk Assessment Administration Guide.

To assign functional areas to a service item

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign functional areas task.

    Assign the functional areas in Add assignments.

    TIP: In Remove assignments, you can remove functional area assignments.

    To remove an assignment

    • Select the functional area and double-click .

  4. Save the changes.
Related topics

Assigning extended properties

Extended properties are meta objects, such as operating codes, cost codes, or cost accounting areas that cannot be mapped directly in One Identity Manager.

To assign extended properties to a service item

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign extended properties task.

    In the Add assignments pane, assign extended properties.

    TIP: In the Remove assignments pane, you can remove assigned extended properties.

    To remove an assignment

    • Select the extended property and double-click .
  4. Save the changes.
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