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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Displaying websites

You can link product descriptions in internet or intranet with the service item. For this, you enter the URL of a website in Website on the master data form.

To open the website in a standard browser

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Visit website task.

Related topics

Changing products

A product can be replaced by another product at a specified time. All employees who have requested this product are notified by an email telling them to request a replacement product.

To replace a product with another one

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the product's service item to replace in the result list.

  3. Select the Change product task.

  4. Enter the following data:

    • Expiry date: Date on which the product is replaced by a different product.

    • Alternative product: Service item that can be requested instead.

  5. Click OK.
Related topics

Adding and assigning tags

Use this task to assign tags to service items and to add new tags.

To assign a tag to a service item

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign tag task.

    In the Add assignments pane, assign the tag.

    TIP: In the Remove assignments pane, you can remove tag assignments.

    To remove an assignment

    • Select the tag and double-click .

  4. Save the changes.

To add a tag for a service item

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign tag task.

  4. Select the Create tag task.

  5. Enter the tag and a description for it.

  6. Save the changes.

    The new tag is shown on the assignment form.

  7. Double-click on the tag to assign it to the selected service item.

  8. Save the changes.
TIP: You can add more tags. For more information, see Entering tags.

Assigning object-dependent references

Object-dependent references can be assigned to service items. Use object-dependent references to configure your Web Portal with the Web Designer. All object-dependent references whose type references the AccProduct table can be assigned. For detailed information, see the One Identity Manager Web Designer Reference Guide.

To assign object-dependent references to a service item

  1. In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | <service category> category.

    - OR -

    In the Manager, select the IT Shop | Service catalog | Hierarchical by service categories | Singles category.

  2. Select the service item in the result list.

  3. Select the Assign object-dependent references task.

    In the Add assignments pane, assign object-dependent references.

    TIP: In the Remove assignments pane, you can remove object-dependent reference assignments.

    To remove an assignment

    • Select the object-dependent reference and double-click .

  4. Save the changes.
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