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Identity Manager 9.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

The approval workflow overview

To obtain an overview of an approval workflow

  1. In the Manager, select the IT Shop > Basic configuration data > Approval workflows category.

  2. Select the approval workflow in the result list.

  3. Select Approval workflow overview.

Copying approval workflows

You can copy default approval workflows in order to customize them.

To copy an approval workflow

  1. In the Manager, select the IT Shop > Basic configuration data > Approval workflows category.

  2. Select an approval workflow in the result list and run the Change main data task.

  3. Select the Copy workflow task.

  4. Enter a name for the copy.

  5. Click OK to start copying.

    - OR -

    Click Cancel to cancel copying.

  6. To edit the copy immediately, click Yes.

    - OR -

    To edit the copy later, click No.

Deleting approval workflows

The approval workflow can only be deleted if it is not assigned to an approval policy.

To delete an approval workflow

  1. Remove all assignments to approval policies.

    1. Check to which approval policies the approval workflow is assigned.

    2. Go to the main data form for the approval policy and assign a different approval workflow.

  2. In the Manager, select the IT Shop > Basic configuration data > Approval workflows category.

  3. Select an approval workflow in the result list.

  4. Click .

  5. Confirm the security prompt with Yes.
Detailed information about this topic

Default approval workflows

One Identity Manager provides approval workflows by default. These approval workflows are used in the Identity & Access Lifecycle shop approval processes. Each default approval workflow is linked to a default approval policy. You can edit different properties of the approval step, for example, to configure notifications in the request process.

To edit default approval workflows

  • In the Manager, select the IT Shop > Basic configuration data > Approval workflows > Predefined category.

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