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Identity Manager 9.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Displaying IT Shop mail template previews

To display a mail template preview

  1. In the Manager, select the IT Shop > Basic configuration data > Mail templates category.

    The result list shows all the mail templates that can be used for IT Shop requests.

  1. Select a mail template in the result list and run the Change main data task.

  2. Select the Preview task.

  3. Select the base object.

  4. Click OK.

Deleting IT Shop mail templates

To delete a mail template

  1. In the Manager, select the IT Shop > Basic configuration data > Mail templates category.

    The result list shows all the mail templates that can be used for IT Shop requests.

  1. Select the template in the result list.

  2. Click in the result list.

  3. Confirm the security prompt with Yes.

Custom notification processes

Set up customized processes to send more email notifications within a request. For more information, see the One Identity Manager Configuration Guide.

You can use following events for generating processes.

Table 79: PWOHelperPWO object events
Event Triggered by
DecisionRequired Creating a new request.
Remind Sequence of reminder intervals.

Product bundles

If you want to request products in the Web Portal, select the products you want from a service catalog and place them in the cart. The products remain in the cart until you send the request. You can save all the products in your cart or just individual ones in a product bundle so that you can reuse the products in the cart for future requests. You can add or delete products to product bundles at anytime.

To use a product bundle

  • In the Designer, set the QER | ITShop | ShoppingCartPattern configuration parameter.

You can create product bundles in the Web Portal and in the Manager. In the following you will learn how to set up product bundles with the Manager. For more information about how to set up product bundles in the Web Portal, see the One Identity Manager Web Designer Web Portal User Guide.

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