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Identity Manager 9.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Displaying the service category overview

The overview form, shows you the most important information about a service category, at a glance.

To obtain an overview of a service category

  1. In the Manager, select the IT Shop > Basic configuration data > Service categories category.

    - OR -

    In the Manager, select the IT Shop > Service catalog category.

  2. Select the service category in the result list.

  3. Select the Service category overview task.

Entering product-specific request properties

Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.

Define a request parameter for each feature of a request property. Parameters can be marked as mandatory if a value must be entered when they are requested.

To be able to use request properties, you assign them to service items or service categories. When a product is requested, the parameters of this request property are displayed. If a service item does not have a request property assigned to it, the service category's request property is used. If a service category does not have a request property assigned to it, the parent service category's request property applies.

NOTE: The definition of request properties was redesigned with One Identity Manager version 8.2. Now you can define a lot of additional information for request parameters. This makes the implementation of request properties more flexible. The previous solution can still be used. When you add a new request property, you specify whether you want to use the obsolete or the new style definition.

In the Web Designer Web Portal, only the request properties with an obsoleted definition can be used. Request properties with the new style definition are not available here.

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Request property and request parameter settings

Enter the following main data for a request property.

Table 9: Request property main data



Request property

Name of the request property.


Exact description of the request properties.

Obsolete definition

Specifies whether an obsolete definition is used for the request parameter. This information cannot be changed after a new request property has been saved.

Related topics

Copy request properties

To reuse existing definitions of request parameters, you can copy the request properties.

To copy a request property

  1. In the Manager, select the IT Shop > Basic configuration data > Request properties category.

  2. Select the request property in the result list.

  3. Select the Create copy task.

  4. Enter a name for the new request property and click OK.

    This creates a request property with the given name. You can now edit the request properties of this request property.

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