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Starling Connect Identity Manager Integrated - Administration Guide

About this guide One Identity Starling Connect overview One Identity Starling Supported cloud applications Configuring connectors Connector versions Salesforce Facebook Workplace SAP Cloud Platform JIRA Server RSA Archer SuccessFactors Amazon S3 AWS ServiceNow Dropbox Crowd Atlassian JIRA Confluence Trello Box Pipedrive SuccessFactors HR NutShell Insightly Egnyte SugarCRM Oracle IDCS Statuspage Zendesk Sell Workbooks DocuSign Citrix ShareFile Zendesk Azure AD GSuite Concur Tableau GoToMeeting Coupa AWS Cognito Okta Creating a service account in GSuite Setting a trial account on Salesforce Working with Azure AD Generating a private key for service account in GoToMeeting OneIM limitations Configuring Amazon S3 AWS connector to support entitlements for User and Group Outbound IP addresses

Additional hardware and software requirements

Additional hardware and software requirements

In addition to the browser compatibility requirements for Starling (see Supported browsers), some additional requirements may need to be met. See the table below for information on those requirements.

The services available through Starling may also include additional hardware and software requirements. Any requirements that must be met by users of a particular service are available within the documentation specific to the service.

Table 3: Additional One Identity Starling requirements
Work accounts

To authenticate using a work account, you need the following:

  • Fully configured Azure AD tenant capable of authenticating users

  • In cases where an organization has registered an Azure AD tenant but it is not fully synchronized or an account has not yet been added, the owner of that account will be unable to use Starling at that time unless they register independently from the organization.

Event forwarding

To use the event forwarding feature, you need the following:

  • A service that supports SYSLOG (for example, Loggly)

Creating a new organization

Creating a new organization

To begin using Starling and its associated services, you must first create an organization.

To create an organization and account

  1. From the Starling home page (, click TRY STARLING.
  2. In the email address field, enter the email address which will be associated with the account. The email address must be less than 64 characters for the local-part and for each domain part (the full email must be less than 255 characters). You need access to the specified email account to complete your registration and any future communications regarding your organization and account will be sent to this email address.

  3. Click Next.

  4. In the Organization Name field, enter the name of your organization (up to 100 characters long).

  5. In the First Name field, enter the first name of the account holder (up to 64 characters long).

  6. In the Last Name field, enter the last name of the account holder (up to 64 characters long).

  7. In the Password field, enter a password for your account. The password must consist of eight to sixteen characters and include three of the following items: uppercase letter, lowercase letter, number, or symbol.

  8. Enter a phone number for the account after selecting the relevant country.

  9. Read through the Terms of Use, Privacy Policy, Software Transaction Agreement, and SaaS Addendum. If you agree, select the following check box: I have read, I understand and I accept the Terms of Use, Privacy Policy, Software Transaction Agreement, and SaaS Addendum.

  10. Click START.
  11. To subscribe to the Starling services, click signing up for a free trial.

    NOTE: For more information, see Creating an new organization in the One Identity Starling Hosted User Guide.

Signing in to Starling

Signing in to Starling

The following procedure applies to users that are accessing a Starling account that is not associated with an existing work account.

To sign in to Starling

  1. From the Starling home page (, click Sign in to Starling.
  2. In the email address field, enter the email address associated with your account.

  3. Click Next.

  4. Once Starling has confirmed there is no work account associated with your email address, a password prompt will appear. Enter your password then click SIGN IN. You are now signed in to Starling.


IMPORTANT: You must ensure the following:

NOTE: For more information, see Signing in to Starling in the One Identity Starling Hosted User Guide.

Supported cloud applications

Each Starling Connect supported cloud application is explained in this document with the following information:

  • Application Name
  • Brief Description
  • Supported Objects and Operations
  • Mandatory Fields
  • Known issues or limitations
  • NOTE: Different cloud applications, that are supported by Starling Connect are represented in this document.  The document will be updated to reflect newly added support for other cloud applications, as and when new target cloud application connectors gets developed. For connectivity to other cloud applications which are not listed in this documents, please contact Alex Binotto (

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