Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

To configure the connector, following parameters are required:

• Connector name

• User Name

• Password

• Target URL (Cloud application's instance URL used as targetURI in payload)

• Instance DateTime Offset (refer Configuring additional datetime offset in connectors for more details)

Supported objects and operations

Users

Table 174: Supported operations for Users

Operation	VERB
Create User	POST
Update User	PUT
Delete User	DELETE
Get User	GET
Get All Users	GET
Get All Users with Pagination	GET

Groups

Table 175: Supported operations for Users

Operation	VERB
Create Group	POST
Update Group	PUT
Delete Group	DELETE
Get Groups	GET
Get All Groups	GET
Get All Users with Pagination	GET
Update Membership	PUT

Mandatory fields

Users

• DisplayName
• Email

Groups

DisplayName

 

User and Group mapping

The user and group mappings are listed in the tables below.

Table 176: User mapping

SCIM parameter	Zendesk parameter
Id	id
UserName	email
DisplayName	name
Timezone	time_zone
Locale	locale
PhoneNumbers[].Value	phone
Emails[].Value	email
Active	active
Meta.Created	created_at
Meta.LastModified	updated_at

Groups

Table 177: Groups mapping

SCIM parameter	Zendesk parameter
Id	id
DisplayName	name
Meta.Created	created_at
Meta.LastModified	updated_at

Connector limitations

• A user with Agent role only can be added to group membership.

• Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

• If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

• Users can be deleted multiple times as the cloud application supports soft delete.

• APIs are rate limited and for more details refer Usage limits.