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Identity Manager 9.2 - Web Designer Web Portal User Guide

General tips and getting started Managing reports Security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you Auditing requests Escalated requests
Attestation
Managing attestations Attestors for attestation cases My attestation cases Pending attestations Displaying attestation history Managing attestation inquiries directed at you Auditing attestations Escalation
Compliance Responsibilities
My responsibilities
Specifying keywords for requestable products Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships Auditing
Auditing departments Auditing application roles Auditing devices Auditing business roles Auditing identities Auditing cost centers Auditing multi-request resources Auditing multi requestable/unsubscribable resources Auditing resources Auditing software Auditing locations Auditing system roles Auditing system entitlements Auditing assignment resources
Governance administration
Managing departments Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations System entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Discovering your statistics on the home page Appendix: Attestation conditions and approval policies from attestation procedures Appendix: Page and menu descriptions
Information (menu description) My requests (menu description) Profile (menu description) Help (menu description) Request (menu description) Attestation (menu description)
My attestation status (page description) My actions (page description)
Pending attestations (page description)
Pending attestations – Attestation policies (page description) Pending attestations: One Identity Manager application roles (page description) Pending attestations: Departments (page description) Pending attestations: System roles (page description) Pending attestations: Locations (page description) Pending attestations: Business roles (page description) Pending attestations: PAM assets (page description) Pending attestations: PAM user accounts (page description) Pending attestations: Identities (page description) Pending attestations: Cost centers (page description) Pending attestations: User accounts (page description) Pending attestations: System entitlements (page description) Pending attestations: Resources (page description) Pending attestations: Assignment resources (page description) Pending attestation: Multi-request resources (page description) Pending attestations: Software (page description) Pending attestations: Multi requestable/unsubscribable resources (page description) Pending attestations: Devices (page description) Pending attestations – approvals (page description)
Attestation history (page description) Attestation inquiries (page description)
Auditing (page description) Governance administration (page description) Attestation escalation approval (page description)
Compliance (menu description) Responsibilities (menu description)
My responsibilities (page description)
Identities (page description) System entitlements (page description) Business roles (page description) System roles (page description) Departments (page description) Cost centers (page description) Locations (page description) Application roles (page description) Resources (page description) Assignment resources (page description) Multi-request resources (page description) Software (page description) Multi requestable/unsubscribable resources (page description) Devices (page description)
Delegating tasks (page description) Ownerships (page description) Auditing (page description)
Auditing – Departments (page description) Auditing – Application roles (page description) Auditing – Device (page description) Auditing – Business roles (page description) Auditing – Identity details (page description) Auditing – Cost center (page description) Auditing – Multi-request resources (page description) Auditing – Multi requestable/unsubscribable resources (page description) Auditing - Resources (page description) Auditing – Software (page description) Auditing – Locations (page description) Auditing – System roles (page description) Auditing - Assignment resource (page description) Auditing – Active Directory (page description) Auditing – Azure Active Directory (page description) Auditing – Custom target system group (page description) Auditing – Google Workspace (page description) Auditing – Domino (page description) Auditing – LDAP (page description) Auditing – Oracle E-Business Suite (page description) Auditing – Privileged Account Management (page description) Auditing – SAP R/3 (page description) Auditing – Unix (page description)
Governance administration (page description)
Business roles (page description) Identities (page description) Multi-request resources (page description) Multi requestable/unsubscribable resources (page description) Organization (page description) Resources (page description) System entitlements (page description) System roles (page description) Assignment resources (page description)
Tickets (menu description)

Managing inquiries about pending attestation cases

To gather information about pending attestation cases, you can send inquiries about them to any identity.

Once you have sent an inquiry about an attestation case, the attestation case is reserved for you (Hold status). As long as the attestation case is reserved for you, only you or the chief approval team can make an approval decision about the attestation case. You can withdraw the inquiry at any time. You can cancel the reservation at any time so that another approver can make approval decision about the attestation case.

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Detailed information about this topic

Submitting inquiries about pending attestation cases

Before you make an approval decision about an attestation case, you can send a question to an identity about it.

NOTE: Once you have sent an inquiry about an attestation case, the attestation case is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the attestation case.

You can revoke the reservation with the following actions:

To make an inquiry

  1. In the menu bar, click Attestation > My Actions.

  2. In the menu bar, click Attestation > Pending Attestations.

  3. (Optional) On the Pending attestations page, perform one of the following actions:

    • To display a specific object, click on the corresponding tile and then the object.

    • To display attestation cases by attestation policies, click Switch to policy view and then the attestation policy.

  4. (Optional) On the Pending Attestations page, click on a tab to display the corresponding attestation cases.

  5. On the Pending Attestations, click the attestation case in the list that you want to inquire about.

  6. In the details pane, click Actions > Send inquiry.

  7. In the Submit an inquiry about this attestation case dialog, click the identity to which you want send the inquiry.

  8. In the Submit an inquiry about this attestation case dialog, enter your question in the Your question field.

  9. Click Save.

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Withdrawing inquiries about pending attestation cases

If your issue with an attestation case has become irrelevant, you can withdraw your inquiry again. Once you have withdrawn the inquiry, the attestation case reservation is also revoked and all the original approvers can approve the attestation case again.

To withdraw and inquiry

  1. In the menu bar, click Attestation > My Actions.

  2. In the menu bar, click Attestation > Pending Attestations.

  3. (Optional) On the Pending attestations page, perform one of the following actions:

    • To display a specific object, click on the corresponding tile and then the object.

    • To display attestation cases by attestation policies, click Switch to policy view and then the attestation policy.

  4. (Optional) On the Pending Attestations page, click on a tab to display the corresponding attestation cases.

  5. On the Pending Attestations page, click the attestation case in the list that you inquired about.

  6. In the details pane, click Recall last question.

  7. (Optional) In the Recall last question dialog, enter a reason for recalling the question.

  8. Click OK.

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Revoking reserved attestation cases

Once you have sent an inquiry about an attestation case, the attestation case is reserved for you (Hold status). As long as the attestation case is reserved for you, only you or the chief approval team can make an approval decision about the attestation case.

To release the attestation case again for attestation and to allow other approvers to edit it, you can revoke the reservation with the following actions:

To cancel a reservation

  1. In the menu bar, click Attestation > My Actions.

  2. In the menu bar, click Attestation > Pending Attestations.

  3. (Optional) On the Pending attestations page, perform one of the following actions:

    • To display a specific object, click on the corresponding tile and then the object.

    • To display attestation cases by attestation policies, click Switch to policy view and then the attestation policy.

  4. (Optional) On the Pending Attestations page, click on a tab to display the corresponding attestation cases.

  5. On the Pending Attestations page, click the attestation in the list with the inquiry that was answered.

  6. In the details pane, click Revoke hold status.

  7. In the Revoke hold status dialog, click OK.

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