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Identity Manager 9.2 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestations Pending attestations Displaying attestation history Managing attestation inquiries directed at you
Compliance Managing risk index functions Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Escalating approvals of pending requests

You can escalate the approval of a product request. The request is presented to another approval body. The request is then further processed in the normal approval workflow.

To escalate approval for a request

  1. In the menu bar, click Request > My Actions.

  2. In the menu bar, click Requests > Pending requests.

  3. On the Pending Requests page, in the list, select the check box next to the request whose approval you want to escalate.

  4. Click Actions > Escalate approval.

  5. In the Escalate Approval pane, in the Reason for your decision field, enter a reason for the escalation.

  6. Click Save.

Rejecting request approval

If you have been added to a product request as an additional approver or the approval of the product request was passed to you, you can reject the approval and return the request to the original approver.

To reject an approval

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that do not want to make an approval decision about.

  3. In the View Request Details pane, click Reject approval.

  4. In the Reject Approval pane, in the Reason for your decision pane, enter a reason for the rejecting.

  5. Click Save.

To reject approval of multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, in the list, select the check boxes next to the requests that you do not want to make an approval decision about.

  3. Click Actions > Reject approval.

  4. In the Reject Approval pane, in the Reason for your decision pane, enter a reason for the rejecting.

  5. Click Save.

Managing inquiries about pending requests

To gather information about pending requests, you can send inquiries about them to any identity.

Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request. You can withdraw the inquiry at any time. You can cancel the reservation at any time so that another approver can make an approval decision about the request.

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Detailed information about this topic

Sending inquiries about pending requests

Before you make an approval decision about a request, you can send a question to an identity about it.

NOTE: Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.

You can revoke the reservation with the following actions:

To make an inquiry

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that you want to inquire about.

  3. In the View Request Details pane, click Send inquiry.

  4. In the Send Inquiry pane, in the Recipient of the inquiry menu, select the identity to which you want to send the inquiry.

  5. In the Inquiry field, enter your inquiry.

  6. Click Save.

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