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Safeguard for Privileged Passwords On Demand Hosted - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Activity Center Search box Privileged access requests Toolbox Accounts Account Groups Assets
General/Properties tab (asset) Accounts tab (asset) Account Dependencies tab (asset) Owners tab (asset) Access Request Policies tab (asset) Asset Groups tab (asset) Discovered SSH Keys (asset) Discovered Services tab (asset) History tab (asset) Managing assets
Asset Groups Discovery Entitlements Linked Accounts Partitions Profiles Settings
Access Request settings Appliance settings Asset Management settings Tags Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Password Management settings Real-Time Reports Safeguard Access settings SSH Key Management settings Security Policy Settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions About us

Cannot connect to remote machine through SSH or RDP

If you are unable to connect to a remote machine either through SSH or RDP, log in to the Safeguard for Privileged Passwords desktop client as an Appliance Administrator and check the Activity Center and logs for additional information.

Cannot delete account

If you are unable to delete an account, review the considerations below.

Wrong account name:

As an Asset Administrator, you may receive this error if you attempt to delete an account : This entity has access requests which have not yet expired or have to be reviewed. It cannot be deleted now. This error could indicate that Safeguard for Privileged Passwords is trying to change the password or SSH key on an account that does not exist on the asset.

One reason for this error message is that the wrong account name was used when adding the account to Safeguard. So now when someone requests the password or SSH key for this account, Safeguard displays the password or SSH key that was manually set. However, when the requester attempts to log in to the asset using the bad account and password or SSH key, it will fail. If the access request policy specified Change password after check-in, the above error message appears when the administrator tries to delete the account from Safeguard for Privileged Passwords.

Workaround: To delete the account with the misspelled name, first manually set the password or SSH key on the account. Once the account password is reset, Safeguard for Privileged Passwords will allow you to delete the account.

For more information, see: 

Cannot play session message

If you receive a message that says Cannot play session... The specified executable is not a valid application for this OS platform, you are most likely attempting to run the Desktop Player on a 32-bit platform, which is not supported.

Domain user denied access to Safeguard for Privileged Passwords

If you add a directory user who has the User must change password at next logon option enabled in Active Directory, Safeguard for Privileged Passwords prevents that user from logging in. There are two ways to allow the directory user to log in to Safeguard for Privileged Passwords successfully:

  • Have the directory user use their domain account to log in to an asset joined to Active Directory. When prompted they can change their password. This fulfills the User must change password at next logon requirement.

    -OR-

  • Have the domain administrator disable the option in Active Directory for the directory user.
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