To delete a request template
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In the Manager, select the IT Shop | Request templates category.
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Select a request template in the result list.
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Click
in the result list.
To delete a request template
In the Manager, select the IT Shop | Request templates category.
Select a request template in the result list.
Click in the result list.
If new requests are saved in bulk in the database a timeout may occur, after importing data, for example.
By default, the approvers responsible are determined during saving. This delays the saving process. No more actions can take place in One Identity Manager until all requests are saved and, therefore, all approvers have been found. Depending on the system configuration, this may cause a timeout to occur when large amounts of data are being processed.
In the Designer, disable the QER | ITShop | DecisionOnInsert configuration parameter.
The requests are saved and a calculation task for determining approvers is queued in the DBQueue. Approvers responsible are determined outside the save process.
If the requester is also the approver, the approval step is not automatically granted approval. Approvers must explicitly approve their own requests. For more information, see Automatically approving requests.
Automatic approval decisions are also met if necessary, but are delayed. This affects requests with self-service, for example.
You have the option to delegate all your responsibilities to one person in the Web Portal. If you have a lot of responsibilities, it is possible that not all the delegations are carried out. A delegator can send a notification to themselves if an error occurs.
An error occurred processing delegations. VI_ITShop_Person Mass Delegate was aborted, although only a portion of the delegations has been applied.
Configure the notification procedure.
Run all remaining delegations again in the Web Portal.
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