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Identity Manager 8.2.1 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Deleting customer nodes

To delete a customer node

  1. In Manager, select the IT Shop > IT Shop > <shop> category or the IT Shop > IT Shop > <shopping center> > <shop> category.

  2. Select the customer node in the result list.

  3. Remove all assigned employees.

    • If the customer node was filled using a dynamic role, delete the dynamic role first.

  4. Click in the result list.

  5. Confirm the security prompt with Yes.
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Deleting shelves

If a shelf is going to be completely dissolved, you need to remove all the product assignments from the shelf first.

To delete a shelf

  1. In Manager, select the IT Shop > IT Shop > <shop> category or the IT Shop > IT Shop > <shopping center> > <shop> category.

  2. Select the shelf in the result list.

  3. Remove all product assignments to the shelf.

    The next time the DBQueue Processor runs, all pending requests for the products are closed and approved requests are canceled. Then you can delete the shelf.

  4. Click in the result list.

  5. Confirm the security prompt with Yes.

To delete a shelf that resulted from a special shelf template

  1. Cancel approved requests from this shelf.

  2. Cancel pending request.

  3. Remove shelf template assignments to the shop.

NOTE: Shelves that have been created from a global shelf template or a shopping center template cannot be deleted.
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Deleting shops

If you want to delete a shop, delete the customer node and existing shelves beforehand.

To delete a shop

  1. In the Manager, select the IT Shop > IT Shop or the IT Shop > IT Shop > <shopping center> category.

  2. Select the shop in the result list.

  3. Delete the customer node.

  4. Delete all shelves.

  5. Click in the result list.

  6. Confirm the security prompt with Yes.
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Deleting shopping centers

If you want to delete a shopping center, delete all shops first.

To delete a shopping center

  1. In the Manager, select the IT Shop > IT Shop category.

  2. Select the shopping center template in the result list.

  3. Delete all shops.

  4. Click in the result list.

  5. Confirm the security prompt with Yes.
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