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Identity Manager 9.2 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestations Pending attestations Displaying attestation history Managing attestation inquiries directed at you
Compliance Managing risk index functions Responsibilities
My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing task delegations Ownerships
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Pending requests

Many requests go through a manual approval process in order to ensure the correct assignment of products. If the request requires approving or denying, the request classifies as pending and as approver you can make the approval decision. If you need more information to make an approval decision, you can submit an inquiry, add more approvers, or reroute the request.

Detailed information about this topic

Displaying pending requests

If you are the approver of certain products and identities request these products, you can display the requests. Then you can make approval decisions about the pending requests (see Approving and denying requests).

You can also display request that you have placed that still need to be granted or denied approval by others.

To display pending requests

  1. In the menu bar, click Requests > Pending requests.

    This opens the Pending Requests page.

  2. (Optional) To display details of a pending request, click the request whose details you want to display.

To display your pending requests so that others can grant or deny approval.

  1. Open the home page.

  2. On the home page, click EXPLORE in the My Pending Requests tile.

    This opens the Request History page and display requests that you have made but still need to be granted or denied approval by someone else (see Displaying request history).

Detailed information about this topic

Displaying pending request history

You can display the history of request to get an overview of all the actions and approvals in a request's workflow.

To display an the history of a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose history you want to display.

  3. In the View Request Details pane, click the Workflow tab.

Displaying pending request entitlements

You can display which entitlements are assigned to request recipients if the requests are granted approval.

To display entitlements of a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose entitlements you want to display.

  3. In the View Request Details pane, click the Entitlements tab.

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