Unlock Account
You can use this workflow to configure the Unlock Account task for the Helpdesk Site.
The default configuration of this workflow is the following:
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Authentication Methods.
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Unlock account.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.
Unlock Profile
You can use this workflow to configure the Unlock Profile task for the Helpdesk Site. By using this task, helpdesk operators can unlock user's profiles that are locked as a result of a sequence of failed attempts to provide the correct answers to secret questions.
The default configuration of this workflow is the following:
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Unlock profile.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.
Verify User Identity
You can use this workflow to configure the Verify User Identity task for the Helpdesk Site. A helpdesk operator should verify user identity before performing any password management task.
The default configuration of this workflow is the following:
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Authentication Methods.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.
Enforce Update of Profile
You can use this workflow to configure the Enforce Update of Profile task for the Helpdesk Site. Helpdesk operators can perform this task to require users to update their Q&A profiles so that the profiles meet requirements of the current Q&A policy.
The default configuration of this workflow is the following:
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Enforce update of profile.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.