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Password Manager 5.14.2 - Administration Guide

About Password Manager Getting started Password Manager architecture
Password Manager components and third-party applications Typical deployment scenarios Password Manager in a perimeter network Management Policy overview Password policy overview Secure Password Extension overview reCAPTCHA overview User enrollment process overview Questions and Answers policy overview Password change and reset process overview Data replication Phone-based authentication service overview
Management policies
Checklist: Configuring Password Manager Understanding Management Policies Adding or cloning a new Management Policy Configuring access to the Administration Site Configuring access to the Password Manager Self-Service Site Configuring access to the Helpdesk Site Configuring Questions and Answers policy Workflow overview Custom workflows Custom activities Password Manager Self-Service Site workflows Helpdesk workflows Notification activities User enforcement rules
General Settings
General Settings overview Search and logon options Importing and exporting configuration settings Outgoing mail servers Diagnostic logging Scheduled tasks Web Interface customization Instance reinitialization Realm Instances Domain Connections Extensibility features RADIUS Two-Factor Authentication Internal Feedback Customizing help link URL Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable 2FA for administrators and helpdesk users Reporting Password Manager integration Accounts used in Password Manager Open communication ports for Password Manager Customization options overview Third-party contributions Glossary

Configuring Questions and Answers policy

Questions and Answers policy allows you to create secret questions and specify questions and answers profile settings. Secret questions are questions to which users provide answers when registering with Password Manager. Using the Q&A profile settings you can specify requirements for user’s questions and answers. For example, you can prevent users from using the same answer for multiple questions.

Creating secret questions

Secret questions are questions to which users provide their own answers, thus creating a personal Questions and Answers profile. Before users can register with Password Manager by creating their personal Questions and Answers profiles, you must configure a question list containing the questions that will be presented to users.

You can create the question list in several languages, so that users can select a preferred language of questions and answers.

Password Manager uses personal Question and Answers profiles as an authentication method to allow users and Helpdesk operators to manage user passwords in Active Directory domains and in multiple connected systems. A Q&A profile, or personal profile, is a set of questions specified by the Password Manager administrator to which users must provide their secret answers that later can be used to authenticate the users. You can also require users to specify their own questions in their personal profiles. Then, users can securely reset their passwords or unlock their accounts by answering a series of questions from their personal profiles.

You can set requirements for answers that users specify in their Questions and Answers profiles. For example, you can prevent users from specifying the same answer for different questions, or set a minimum answer length. For more information, see Configuring Q&A profile settings.

Password Manager allows you to specify criteria for recognizing users' Questions and Answers profiles as not compliant with the current password management settings. This is essential if you want users to update their profiles each time when Q&A policy settings are changed. Helpdesk operators can force users to update their Q&A profiles if the profiles do not comply with current Q&A policy.

For information on how to enforce update of Q&A profiles, see User enforcement rules.

Secret questions can contain the following types of questions:

Table 3: Secret questions

Question type

Description

Mandatory questions

Questions of this type are an integral part of a user's Q&A profile. Users must provide an answer to each of these questions.

Optional questions

Users can select what optional questions to answer. Administrator specifies only the number of questions that users must answer.

Helpdesk questions

Security questions used by Helpdesk to verify user's identity before performing password and account management tasks. Answers to these questions are always stored using reversible encryption.

User-defined

Questions that must be created by the user.

For users to be able to create their personal Questions and Answers profiles, you must specify at least one secret question.

To create secret questions in the default language

  1. Open the Administration Site by typing the Administration Site URL in the address bar of your web browser. By default, the URL is http(s)://<ComputerName>/PMAdmin/.

  2. On the Administration Site home page, click the Q&A Policy link under the Management Policy you want to configure.

  3. On the Configure Questions and Answers Policy page, select the default language for secret questions by clicking the language link in the Default language option.

  4. Under Question List, click the Edit questions link to specify mandatory, optional, and Helpdesk questions in the default language.

  5. In the Edit Questions in the Default Language dialog, specify mandatory, optional, and Helpdesk questions.

  6. Change the order of questions by clicking the appropriate links.

  7. Click Save to save the questions and close the dialog.

IMPORTANT: If you add a questions to the question list in the default language, all translations of the question list will not be configured until you change them accordingly. This means that users will not be able to use the disabled languages for creating Q&A profiles. If you remove a question from the question list in the default language, this question will be automatically removed from translations of the question list.

NOTE: Modifying a question list does not affect existing personal Questions or Answers profiles unless the users have to update their profiles as a result of the enforcement rules that require users to update Q&A profiles when the question list is modified. For more information on the enforcement rules, see User enforcement rules.

To translate secret questions

  1. Open the Administration Site by typing the Administration Site URL in the address bar of your web browser. By default, the URL is http(s)://<ComputerName>/PMAdmin/.

  2. On the Administration Site home page, click the Q&A Policy link under the Management Policy you want to configure.

  3. On the Configure Questions and Answers Policy page, under Question List, click the Translate questions link.

  4. In the Select Additional Language dialog, select an additional language for secret questions.

  5. In the Translate Questions dialog, translate mandatory, optional, and Helpdesk questions from the default language into the additional language.

  6. To change the language, click the Change language link.

  7. To temporarily hide secret questions in the selected language, select the Make questions in this language unavailable to users check box. This setting will prevent users from creating or updating their Q&A profiles using the question list in this language.

  8. Click Save to save changes and close the dialog.

IMPORTANT: If you delete the translated question list, all users who have created their Questions and Answers profiles will be forced to update their Q&A profiles, if you have configured the enforcement rule. For more information, see Invite users to create/update profiles.

Adding secret questions

Secret questions are the main part of the Questions and Answers policy that allows authenticating users on the Self-Service Site before users can perform any self-service tasks.

For more information on the Questions and Answers policy, see Configuring Questions and Answers policy.

To create secret questions in the default language

  1. To open the Administration Site, enter the Administration Site URL in the address bar of your web browser. By default, the URL is http(s)://<ComputerName>/PMAdmin/.

  2. On the Administration Site home page, click the Add secret questions link under the Management Policy that you want to configure.

  3. To select the default language for secret questions, on the Configure Questions and Answers Policy page, in the Default language option, click the language link.

  4. To specify mandatory, optional and helpdesk questions in the default language, under Question List, click the Edit questions link.

  5. In the Edit Questions in the Default Language dialog, specify mandatory, optional, and helpdesk questions.

  6. To change the order of questions, click the appropriate links.

  7. To save the questions and close the dialog, click Save.

    NOTE: Modifying a question list does not affect existing personal Questions or Answers profiles unless the users have to update their profiles as a result of the enforcement rules that require users to update Q&A profiles when the question list is modified. For more information on the enforcement rules, see User enforcement rules.

Editing and deleting secret questions

You can only translate questions that have been added in the default language.

To delete questions of a default language

  1. Open the Administration Site by typing the Administration Site URL in the address bar of your web browser. By default, the URL is http(s)://<ComputerName>/PMAdmin/.

  2. On the Administration Site home page, click the Q&A Policy link under the Management Policy.

  3. On the Configure Questions and Answers Policy page, click Edit questions under Question List. The Edit Questions in the Default Language page appears.

  4. Click X against the question that has to be deleted, and then click Save.

To delete questions of a specific language

  1. Open the Administration Site by typing the Administration Site URL in the address bar of your web browser. By default, the URL is http(s)://<ComputerName>/PMAdmin/.

  2. On the Administration Site home page, click the Q&A Policy link under the Management Policy.

  3. On the Configure Questions and Answers Policy page, click the language for which the questions have to be deleted. The Translate Questions page appears.

  4. Click Delete questions, and then click OK.

To Edit questions of a default language

  1. On the home page of the Administration Site, click Q&A Policy link under the Management Policy.

  2. On the Configure Questions and Answers Policy page, under Questions List, click the Edit questions link.

  3. In the Edit questions in the Default Language page, edit the required question.

  4. Click Save.

To Edit questions of a specific language

  1. On the home page of the Administration Site, click Q&A Policy link under the Management Policy.

  2. On the Configure Questions and Answers Policy page, navigate to the Translations: section and click the language for which the questions have to be edited.

  3. In the translated text box against each of the questions, edit the required question.

  4. Click Save.

NOTE:

  • Q&A Policy supports multiple languages. It requires the Password Manager Administrator to configure the required languages for the users to see the same in the Self service site.

  • Change language link appears in the Self-Service Site only when the Password Manager Administrator has translated the questions in the required languages.

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