Enter the following data on the General tab. If you add a new service item, you must fill out the required fields.
Main data |
Meaning |
---|---|
Service item |
Service item name. |
Special service item |
If a product is used for a specific purpose, for example, for product collection, then mark it as a special service item. |
Service category |
Group individual products into a collection of products. Select an existing service category from the list or add a new one. To create a new service category, click . Enter at least one name for the service item. |
Product owners |
Assign a Request & Fulfillment | IT Shop | Product owner application role. Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request. To create a new application role, click . Enter the application role name and assign a parent application role. If no product owner is assigned, the product owner of the assigned service category is determined by template. |
Attestors |
Assign a Request & Fulfillment | IT Shop | Attestor application role. The members of this application role can chosen as attestor in an attestation procedure. To create a new application role, click . Enter the application role name and assign a parent application role. |
Cost center |
Cost center for booking the service item in the accounts. |
Manufacturer |
Manufacturer data. |
Terms of use |
Terms of use for the product. The product can only be requested if the requester has accepted the terms of use. |
Request number, product code, product code (foreign) |
Company-specific service item properties. |
Functional area |
Company-specific service item property. |
Approval policies |
Approval policy used to determine the approver when the service item is requested in the IT Shop. |
Request property |
Select a request property using the additional request parameters that are defined for a request. Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product. To create a new request property, click and enter the request property's name. Then define the request parameters. |
Calculation info |
Enter the calculation mode as accounting information. |
Availability |
Company-specific information about the service item‘s availability. |
Sort order |
Customer-specific criteria for sorting service items. |
Website |
Web page with more information about the service item.
This field allows you to link product descriptions in the internet or intranet to the service item. To open the website, select Visit website in the default web browser. |
Max. days valid |
Time period for limited assignments through IT Shop. The service item is automatically canceled when the time expires. When multi-request resources are requested (QERReuse), this value has no effect. Changing the deadline will not affect requests that have already been approved. The new deadline applies to new requests. It is taken into account when calculating the expiration date of pending request if no deadline was previously set (value change from 0 to greater than 0). |
Description |
Text field for additional explanation. |
Retain service item assignment on relocation |
Specifies whether requests belonging to this service item remain intact when a customer or a product relocates. |
Not available |
Specifies whether the service item can still be requested in the IT Shop. If this option is enabled, no new requests can be placed for this item. Existing requests remain intact. |
Request properties must be defined separately per recipient |
Specifies whether additional request properties must be entered separately for each recipient of this product, if the product is requested for different recipients in one request procedure. If this option is not set, the selected request properties apply uniformly to all recipients of the product. |
Approval by multi-factor authentication |
The approval of requests with this service item requires multi-factor authentication. |
For more information about attestation, see the One Identity Manager Attestation Administration Guide. For more information about cost centers, see the One Identity Manager Identity Management Base Module Administration Guide.
Detailed information about this topic
- Entering service categories
- Selecting responsible approvers
- Product owners
- Attestors
- Business partners
- Functional areas
- Determining the effective approval policies
- Entering product-specific request properties
- Products for requests with time restrictions
- Product request on customer or product relocation
- Moving products to another shelf
- Entering terms of use
- Preparing the IT Shop for multi-factor authentication