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Password Manager 5.13.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances Domain Connections Extensibility Features RADIUS Two-Factor Authentication Internal Feedback Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email Templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable S2FA for Administrators & Enable S2FA for HelpDesk Users Reporting Password Manager Integration Accounts Used in Password Manager Open Communication Ports for Password Manager Customization Options Overview Feature imparities between the legacy and the new Self-Service Sites Glossary

Q&A Policy and Authentication

When you configure the Questions and Answers policy, you should remember that the settings you specify may affect the authentication process. The following authentication activities use the Q&A policy settings:

  • Authenticate with Q&A profile (random questions): This activity is used in self-service workflows. It relies on the number of secret questions you specify in the activity. If a user’s profile contains fewer questions, you can select whether to authenticate the user or not. For more information, see Authenticate with Q&A profile (random questions).

  • Authenticate with Q&A profile (specific questions): This activity is used in self-service workflows. It relies on the specific secret questions you specify in the activity. If the specified questions cannot be found in a user’s profile, the user will not be authenticated. For more information, see Authenticate with Q&A Profile (specific questions).

  • Authenticate with Q&A profile (user-selected questions): This activity is used in self-service workflows. It relies on the number and type of secret questions you specify in the activity. Users will be able to choose questions to authenticate with from their profile's answered questions. If the user's profile contains fewer questions than the set minimum, you can select whether to authenticate the user or not. For more information, see Authenticate with Q&A Profile (User-selected questions)

  • Authenticate with Q&A profile: This activity is used in Helpdesk workflows. It relies on the specific secret questions you specify in the activity and on the Store answers using reversible encryption option that you specify in the Q&A profile settings. If the specified questions cannot be found in a user’s profile, the user will not be authenticated.

This activity uses mandatory and Helpdesk questions. Answers to Helpdesk questions are always stored using reversible encryption. Answers to mandatory questions are hashed, unless you select the Store answers using reversible encryption option in the Q&A profile settings.

NOTE: If answers to mandatory questions are hashed, you will not be able to use the activity option that specifies that Helpdesk operators verify user identity by comparing the answers provided by users with the displayed answers (the Answers to the specified questions (user’s answer is shown) option). For more information, see Authenticate with Q&A Profile.

Q&A Policy and User Enforcement

The Q&A profile settings affects the Invite users to create/update Q&A profiles enforcement rule. This rule has conditions that state when users should be notified to create or update their profiles. These conditions correspond to the Questions and Answers profile settings. For example, the User’s answers are shorter than required condition corresponds to the Minimum length of answers setting. So, when you change any of the Q&A profile settings, you can then select the corresponding condition in the rule and enforce users to create or update their profiles in accordance with the new settings. For more information, see Invite Users to Create/Update Profiles.

Password Change and Reset Process Overview

Password Manager uses standard Active Directory methods to reset and change password, applying password policies specified in the Active Directory. Thus, resetting or changing password in Password Manager is essentially the same as resetting or changing password using Active Directory Users and Computers (ADUC).

Resetting and Changing Password in Connected Systems

If you have configured Password Manager to use One Identity Quick Connect Sync Engine to reset and change passwords in multiple systems, Password Manager will at first reset or change the password in the managed domain. If this operation is performed successfully, then the password will be reset in all connected systems, otherwise Password Manager will attempt to reset the password in the systems in which the password can be reset independently from Active Directory, and all other systems will be skipped.

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