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Safeguard Remote Access Hosted - Administration Guide

Session window

Once the connection to the target server has been established, your session window will open. In the browser header of Chrome, the user name, server name and domain name for that specific session will be visible.

A pop-up window may prompt you to provide your server-side credentials.

On the left hand side of the session window, you will see a minimized control panel with a :

Click once to display the icons-only view of the control panel, and click twice to display the full view.

  • (Minimize control panel)

    Open up or minimize the control panel on the left side.

  • (Copy to clipboard)

  • (Paste)

  • (Enter fullscreen mode)

    To exit the fullscreen mode, press Esc.

  • (End session)

    To disconnect from the target server, click . Alternatively, clicking (One Identity Safeguard Remote Access) in the upper left corner will also disconnect the session.

    NOTE: Disconnecting from the session does not automatically take you back to the Connections page.

Copy-pasting text in an active remote session

When it comes to copy-pasting text with keyboard shortcuts, difficulties may arise from differences between possible shortcuts on the given computer.

Possible keyword shortcuts for copy-pasting:

Windows Linux Apple

Ctrl+C

Ctrl+C

Ctrl+Shift+C

Ctrl+V

Ctrl+V

Ctrl+Shift+V

Ctrl+Shift+C

Ctrl+Shift+C

 

Ctrl+Shift+V

Ctrl+Shift+V

 

NOTE: For Apple users, copy-pasting text in an active remote session with Cmd+C and Cmd+V keyboard shortcuts does not work.

NOTE: The copy-paste functionality works only for text. The length of the copied text is limited to 10000 characters.

Use the copy-paste functionality of the control panel to copy-paste text to/from an active remote session.

To copy-paste text in an active remote session

  1. Click to display the control panel.

  2. Select the text you want to copy, and click (Copy to clipboard).

  3. Insert the copied text into the browser of the remote server.

  4. Click (Paste).

Figure 31: Using Copy to clipboard

Managing sessions on touch devices

One Identity Safeguard Remote Access (SRA) supports the management of remote sessions in most mobile browsers via touch devices, for example iPad or iPhone. Users can configure connections and open new session windows by touch or by using a stylus.

For the mobile version, the page login works without using any special URI.

NOTE: On the first visit to the webpage as a SRA Administrator, if the URL does not directly lead to a session window, you will be redirected to the SRA Settings page.

To open a new sessions window, select a connection card and touch Connect. On the session tab, the screen is automatically fitted to the window size.

The resolution of the stream can be selected in User Preferences. The default resolution is 1024*768.

The control panel of the session window is similar to the desktop version with two notable differences:

  • There is a keyboard icon (), which can be used to display the built-in on-screen keyboard. If you want to enter information in the target device's input field, you must engage the keyboard manually.

  • The Enter fullscreen mode () functionality of the control panel cannot be applied to the session window, if the session was opened on a touch device.

The use of filters on smaller screens is highly recommended, because finding the targeted connection card may take extensive scrolling.

NOTE: Touch device support was only tested using the Safari browser on iPad and iPhone.

Next generation SSH client

One Identity Safeguard Remote Access (SRA) comes with two SSH client configurations to choose from - default and next generation. The next generation SSH client was developed with a set of functionalities in mind to improve user experience. These improvements entail the following:

  • Adaptive GUI applications, for example, Midnight Commander - a visual file manager -, which adapts the font size, theme, and resolution of the SSH client automatically, providing a seamless visual experience between applications.

  • Native clipboard support for copy-paste operations.

  • Adaptive resolution. When resizing the terminal window, the displayed event information follows suit.

  • Screen-reader support for people with visual impairment to help access information on computer screens.

  • Web links highlighting.

To enable this functionality, go to Safeguard Remote Access Settings > Features > Next generation SSH client.

CAUTION: The next generation SSH client is a technology preview which means, that you can test its current functionalities, note however, that it is under development and may not function properly.

Once the connection to the target server has been established, your session window will open. A pop-up window may prompt you to provide your server-side credentials.

In the header of the session window, you will see a control panel with the following icon:

  • (Enter fullscreen mode)

    To exit the fullscreen mode, press Esc.

To end a session, you have a number of options to choose from, for example, you can close the session window itself, use Ctrl + D, or type exit into the terminal.

NOTE: Disconnecting from the session does not automatically take you back to the Connections page.

Figure 32: Session view with the next generation SSH client

You can customize the appearance of your session window by clicking and setting your Preferences.

Figure 33: Configuring your display preferences

You can choose from various pre-set themes for your application, set the color scheme for your terminal, and change the font to a size that is more preferable to you. Your settings will be visible in the preview window dynamically. All of your preferences will be saved and applied after you click Save changes.

User Preferences tab

Setting the default RDP image resolution

Setting the RDP image resolution according to your system results in a better stream quality.

NOTE: Available choices may be limited by the Administrator.

To set the default RDP image resolution:

  1. Navigate to the User Preferences tab.

  2. Find the Set the default resolution.

  3. Select the preferred image resolution.

    The default value is 1024x768.

    The setting can be applied only to the current browser.

Figure 34: Setting the default RDP image resolution

Appendix

This section covers One Identity Safeguard for Privileged Sessions (SPS) related topics that are necessary for the One Identity Safeguard Remote Access (SRA) configuration to work properly.

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