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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Additional tasks for approval policies

After you have entered the master data, you can run the following tasks.

The approval policy overview

On the overview form, you see, at a glance, the most important information about an approval policy.

To obtain an overview of an approval policy

  1. In the Manager, select the IT Shop | Basic configuration data | Approval policies category.

  2. Select the approval policy in the result list.

  3. Select the Approval policy overview task.

Adding to the IT Shop

You can assign approval policies to shops, shopping centers, or shelves. The approval policy is applied to the request from the respective IT Shop nodes if there are no approval policies assigned to child IT Shop nodes. For more information, see Determining the effective approval policies.

To assign an approval policy to shops, shopping centers, or shelves

  1. In the Manager, select the IT Shop | Basic configuration data | Approval policies category.

  2. In the result list, select the approval policy.

  3. Select the Add to IT Shop task.

    In the Add assignments pane, assign the shops, shopping centers, or shelves.

    TIP: In the Remove assignments pane, you can remove shop, shopping center, or shelf assignments.

    To remove an assignment

    Select the shop, shopping center, or shelf and double-click .

  4. Save the changes.

Validity checking

Once you have edited an approval policy, you need to test it. This checks whether the approval steps can be used in the approval workflows in this combination. Non-valid approval steps are displayed in the error window.

To test an approval policy

  1. In the Manager, select the IT Shop | Basic configuration data | Approval policies category.

  2. Select the approval policy in the result list.

  3. Select the Validity check task.

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