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Identity Manager 9.2.1 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Submitting inquiries about pending attestation cases

Before you make an approval decision about an attestation case, you can send a question to an identity about it.

NOTE: Once you have sent an inquiry about an attestation case, the attestation case is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the attestation case.

You can revoke the reservation with the following actions:

To make an inquiry

  1. In the menu bar, click Attestation > Pending Attestations.

  2. On the Pending Attestations page, click the attestation case that you want to inquire about.

  3. In the View Attestation Case Details pane, click Send inquiry.

  4. In the Send Inquiry pane, in the Recipient of the inquiry menu, select the identity to which you want to send the inquiry.

  5. In the Inquiry field, enter your inquiry.

  6. Click Save.

Related topics

Withdrawing inquiries about pending attestation cases

If your issue with an attestation case has become irrelevant, you can withdraw your inquiry again. Once you have withdrawn the inquiry, the attestation case reservation is also revoked and all the original approvers can approve the attestation case again.

To withdraw and inquiry

  1. In the menu bar, click Attestation > Pending Attestations.

  2. On the Pending Attestations page, click the attestation case that you inquired about.

  3. In the View Attestation Case Details pane, click Withdraw inquiry.

  4. (Optional) In the Withdraw Inquiry pane, in the Reason for your decision field, enter why you are withdrawing the inquiry.

  5. Click Save.

Related topics

Revoking reserved attestation cases

Once you have sent an inquiry about an attestation case, the attestation case is reserved for you (Hold status). As long as the attestation case is reserved for you, only you or the chief approval team can make an approval decision about the attestation case.

To release the attestation case again for attestation and to allow other approvers to edit it, you can revoke the reservation with the following actions:

To cancel a reservation

  1. In the menu bar, click Attestation > Pending Attestations.

  2. On the Pending Attestations page, click the attestation case that you inquired about.

  3. In the View Attestation Case Details pane, click Cancel reservation.

  4. (Optional) In the Cancel Reservation pane, in the Reason for your decision, enter a reason for canceling the reservation.

  5. Click Save.

Related topics

Displaying answers to inquiries about pending attestation cases

If the identity you sent an inquiry to has responded to it, you can view their answer in the workflow of the respective attestation case.

To display an answer

  1. In the menu bar, click Attestation > Pending Attestations.

  2. On the Pending Attestations page, click the attestation case that you inquired about.

  3. In the View Attestation Case Details pane, click the Workflow tab.

    In the workflow, the response is displayed under Answer.

Related topics
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